Sr. Customer Support Engineer (Spanish Speaker)
About this role
Job title: Sr. Customer Support Engineer (Spanish Speaker)
About the Role Logitech is seeking a Spanish native Customer Support Engineer in the Cork region to support Logitech’s paid video conferencing services. You will troubleshoot and resolve technically complex issues, communicating with customers by phone, email, or video and ensuring enterprise meeting rooms stay running. You’ll work with IT decision-makers to optimize conference spaces and may assist with non-VC enterprise software when needed.
What You'll Do
- Resolve technically complex support issues reported by customers or team members; provide clear, concise, and timely communication and proactive follow-up.
- Own the technical relationship with customers and manage expectations.
- Collaborate with product engineers to address bugs, compatibility, and issues not solvable by standard troubleshooting.
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