About this role
About the Role Amazon Global Selling's Asia Global Selling Existing Seller Management (ESM) team seeks a results-oriented Senior Customer Success who can learn quickly and build trust with various stakeholders in a dynamically changing environment. This role will be a key member of the Asia Global Selling ESM Team, providing critical support to drive greater efficiency, productivity, consistency, scalability, and impact.
What You'll Do
- Act as single owner in ESM on the new selection success domain; own business goal setting and team executions.
- Drive business insights generation and provide guidance to account management to help generate actionable next steps and improve account management efficiency.
- Accumulate in-depth seller learning under each profile and generate insights to help sellers grow.
- Co-work with multiple stakeholders/business teams to develop new initiatives and translate into execution.
- Structure workflows across the team to effectively implement each workstream & related operational activities.
- Develop, implement and automate new and existing processes in a standardized and scalable format, while leveraging global resources to drive improvement based on local needs whenever possible.
- Innovate to improve seller experience via continuously engaging with internal partners to drive business process improvements through deeply data analysis and seller engagement practice.
- Work closely with Account Managers to manage and drive critical programs.
- Develop Product/Program Master plan for ESM, and build GTM (Go-to-market) plan.
- Deliver business dive deep and seller experience management.
- Build ESM PoV, to drive global/multi-functional/ESM level influence.
What We're Looking For
- 10+ years of sales operations or equivalent experience
- Bachelor's degree or equivalent
- Experience with sales CRM tools such as Salesforce or similar software
- Experience developing and executing sales strategies, tactics, plans, processes, systems and programs
Nice to Have
- Experience producing executive-level written materials and presenting to executive audiences
- Experience using analytical, marketing, productivity, AI tools including Oracle Business Intelligence, Salesforce, R/Python/SQL, Cloud
- Expertise in Ads/marketing strategy/tactics for e-commerce
Compensation & Benefits
- Salary: Not disclosed in posting
- Benefits: Not disclosed in posting