Sr. Customer Service Specialist - Bejerman

Sr. Customer Service Specialist - Bejerman

Remote type: Hybrid Locations: Argentina, Buenos Aires Time type: Full time Posted Yesterday End Date: October 31, 2026 Job requisition id: JREQ203960

Job Description

Are you analytical, detail-oriented, and passionate about business processes in the tax and accounting area? If so, we are looking for you. The ideal candidate has strong analytical skills, attention to detail, and proficiency with financial and accounting systems. You will be responsible for managing client requirements, analyzing business processes, and proposing innovative technical solutions.

Key Responsibilities

• Manage client relationships by developing and maintaining solid, ongoing connections through proactive inquiries aimed at retention and account renewals.

• Provide guidance and training to new clients on products and services, as well as support via the website or product to respond to questions and resolve issues.

• Offer continuous support by handling requests received by phone, answering questions, and managing requirements related to specialized product lines (investigating and resolving standard cases).

• Negotiate actively with clients and coordinate with other key areas.

• Resolve incidents by addressing failed orders and applying the escalation procedure in case of system issues.

• Required Qualifications

• Previous experience in customer service.

• Mandatory: Proficiency with ERP Onvio or Bejerman.

• Very strong verbal and written communication skills.

• Ability to manage and resolve conflicts.

• Interest and demonstrated ability to train others.

• Ability to deliver module presentations to clients in person.

• Preferred Qualifications

• Exposure to automation technologies or process improvement initiatives in financial operations.

What we offer

Hybrid work model: We have adopted a hybrid and flexible work environment for our office-based roles, providing a smooth experience that connects digitally and physically. Flexibility and work-life balance: Flex My Way describes a set of policies designed to support balancing personal and professional responsibilities, including the ability to work from anywhere for up to eight weeks per year. Professional development: We foster a culture of continuous learning and skills development to prepare talent for future challenges and real solutions, including programs focused on growth and AI-enabled capabilities. Competitive sector benefits: Comprehensive benefits plans including medical expense insurance, company-wide mental health days, employee incentive programs, and resources for mental, physical, and financial well-being. Culture: Globally recognized for inclusion and belonging, flexibility, work-life balance, and more. We live our values: obsession with our clients, compete to win, challenge our thinking, act fast / Learn fast, and stronger together. Social impact: Opportunity to participate in our Social Impact Institute, with paid volunteering days and pro bono consulting initiatives in ESG. Making a real impact in the world: We are one of the few global companies that assist clients in pursuing justice, truth, and transparency by working with professionals and institutions we serve to uphold the rule of law, promote trade, detect violators, report facts, and provide reliable, impartial information.

Who we are

Thomson Reuters leads the way by combining reliable content with technology that professionals and organizations need to make correct decisions. We serve professionals in legal, tax, accounting, compliance, government, and media sectors. Our products combine specialized software and information to empower professionals with data, intelligence, and solutions for informed decision-making and helping institutions pursue justice, truth, and transparency. Reuters, part of Thomson Reuters, is a leading global provider of journalism and trusted news.

We employ 26,000 people in more than 70 countries, offering opportunities to contribute and grow in flexible work environments. We are committed to objective, accurate, fairness, and transparency. We welcome talented and qualified collaborators from around the world in all our operations, regardless of race, color, gender, pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizenship status, veteran status, or any other classification protected by applicable law. Thomson Reuters is proud to be an equal opportunity employer, providing a drug-free workplace.

We also offer reasonable accommodations for qualified individuals with disabilities and those with sincerely held religious beliefs, in accordance with applicable law. You can find more information about how to request an accommodation here.

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