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Sr. Customer Manager - Kroger (Frozen)

Mars
Cincinnati, Ohio, United States Posted Sep 2, 2026
On-site

About this role

Accelerator, a global Division of Mars Snacking, is on the front line of unlocking growth across high-potential categories and brands to fuel what’s next for Snacking. It’s home to both emerging and enduring brands, including KIND, TRÜ FRÜ, NATURE’S BAKERY, RXBAR, EGGO, POP-TARTS and RICE KRISPIE TREATS. Combining the scale of Mars with the agility of a start-up, our Division has the ambition to accelerate the future of snacking by delivering products consumers love today, discovering category-shaping innovations for tomorrow and developing entrepreneurial teams whose impact will last for generations. We’re looking for passionate talent who dare to dream big, agile collaborators who talk straight and decide fast, and driven performers with a growth mindset. We’re proudly part of Mars, while also building something boldly different. If this inspires and energizes you, you’ve found the right place where you can do cool things with fun people for one of the biggest snacking companies in the world!

As a Key Account/Customer Development/Management Sr. Manager at Mars, you would be responsible for leading development and execution of key account strategies for our [Insert Customer Name] across our [Insert Product Name] of products. This position will create, implement, and run short- and long-term strategic business plans to accelerate customer, category, and Mars [Insert Business Segment] growth.

What are we looking for 5 years of CPG account management or marketing experience within a retail setting. You’ll also need to hold a Bachelor’s degree; advanced degree preferred You’ll need a valid driver’s license and clean driving record with ability to drive 50% of the time Previous experience working with syndicated data sources: IRI, Nielsen, etc. Experience in value channel, key account management, category management, shopper insights, or broker management within CPG strongly preferred.

What will be your key responsibilities Delivering Operating Plans: You’ll develop 3-year customer business plans inclusive of business trends, latest innovation, base assumptions, market share, NSV, operating profit and ROI on Trade insights. Developing Strategies: You’ll also establish sales strategies across Kroger local retail sites in partnership with Mars sales teams to manage product distribution, merchandising, and secure incremental shelf space, product promotional placement and account profitability using a broad range of data sources. Customer / Broker Relationship Management: You’ll liaise across Kroger entities, broker financial parties, and Mars teams to streamline go-to-customer strategies, forecast accuracy, order management/fulfillment, S&OP planning, and customer score card delivery. Innovation: Translate customer vision into winning propositions and develop innovation pipelines within Mars’s internal Marketing and Customer Marketing teams.

What can you expect from Mars Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.

Commitment to Equal Employer Opportunities: All qualified applicants will receive consideration for employment in accordance with applicable law and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other category protected under federal, state, and local laws. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

A Note to Candidates Regarding AI Embracing AI as a vital skill for today and tomorrow, we welcome candidates to use AI to assist with your preparation as you engage with our recruiting process—from helping to perfect your CV/resume to using it to refine your interview skills. While AI can assist you, we expect that your ideas, responses, and demonstration of competencies throughout the recruitment process are authentically your own. We value genuine engagement and want to see the real you shine. At Mars, AI is here to support—not replace—the human connection at the heart of our recruitment process.

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Benefits at a Glance:

  • Industry competitive pay & bonus
  • Learning and development support
  • Tuition reimbursement
  • Pet friendly offices
  • Paid time off
  • 18 paid weeks off for parental leave in the US
  • Up to 23 weeks top-up for parental/maternity leave in Canada
  • 5+ days of bereavement leave
  • Health & dental package from day 1
  • Life insurance & disability coverage
  • On-site fitness center
  • 401(K) Match/Retirement Savings Plan
  • Defined Contribution Pension Plan in Canada

Note: Benefits may vary by role and location.

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