Sr. Customer Assistance Representative - Waynesboro

Sr. Customer Assistance Representative - Waynesboro

Location: Staunton, VA Employment: Regular Full-Time Salary: USD $18.25 / Hour

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now. We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a full time Customer Assistance Representative Sr (CAR Sr). The CAR Sr will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location: 2049 W. Main St., Waynesboro, VA 22980

This is a full time position that pays $18.25 / hr

We offer a robust benefits package including:

• Paid Time Off, starting with 12 off per year
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more
• 401(k) retirement plan with company match and profit sharing

Schedule:

• Sunday OFF
• Monday: 7:00am-5:30pm
• Tuesday: 7:30am-1:00pm
• Wednesday: 9:00am-5:30pm
• Thursday: 8:00am-5:30pm
• Friday: 7:30am-5:30pm
• Saturday OFF

Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Market the company while picking up customers and/or dropping off customers in a safe and courteous manner
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior as needed
• Perform administrative and basic accounting functions such as research and billing support tasks, accounts receivable, transfer and key logs, run reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties as assigned
• Take incoming calls for reservations, rate quotes, questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Qualifications

• Must be at least 18 years old

• Must be authorized to work in the United States

• High School Diploma or G.E.D. required

• Minimum of 1 year customer service or sales experience in a fast paced environment

• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years (total points on driving record cannot exceed 8)

• No drug or alcohol related conviction on driving record in the past 3 years

• Equal Opportunity Employer/Disability/Veterans

• Locations

• Virginia - Norfolk, Richmond, Roanoke Areas