Sr Business Analyst

Sr Business Analyst

Our team put consumers first delivering on our mission to build A Better Tomorrow. Our integrated teams focus on commercial value, consumer experience, digital growth and business solutions. We revolutionise BAT for the connected consumer, accelerating the astonishing pace at which we’re already innovating through technology, digital solutions, business processes and services delivery.

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers - It's one of the many reasons we have been named as a Global Top Employer for the eighth consecutive year.

We believe that Leadership shouldn’t be confined to titles. It’s a mindset and through our leading Learning and Development programmes, you’ll continuously develop your skills and experience. With our unwavering support, you’ll work in cross functional teams connecting with industry leaders and expanding your professional network.

Join us at BAT, where purpose meets possibility, and your career story unfolds.

A Better Tomorrow

Building a Smokeless World is no small feat—it’s fueled by the collective efforts of talented individuals, each bringing their unique perspective. This is the most innovative chapter in BAT’s history, and you can help shape it.

Strategy and Purpose Brand and Innovation

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together.

British American Tobacco Mexico has an exciting opportunity for a Sr Business Analyst in Monterrey.

Your key responsibilities will include:

• Partner with customers, business stakeholders, and SMEs to gather, validate, document, and prioritize Digital Tools and Data & Analytics business requirements.
• Translate business needs into actionable deliverables by collaborating with technical teams to define user stories, acceptance criteria, priorities, and value-driven outcomes.
• Support Strategic Project IT Delivery Leads in roadmap planning, project execution, reporting, and successful delivery across all project phases.
• Manage service performance and governance by conducting regular reviews with business stakeholders and service providers, covering SLAs, capacity planning, release management, patching, audits, and continuous improvement actions.
• Coordinate incident resolution, troubleshooting efforts, and operational activities to maintain system performance, stability, and business continuity.
• Ensure change requests are properly assessed for business impact and service-level implications while supporting continuous service improvement initiatives
• Manage the successful end-to-end delivery of Data & Analytics deployments, balancing priorities, managing risks, communicating progress, and escalating issues when necessary.
• Leverage data, adoption metrics, and performance insights to drive continuous improvement, prioritize future enhancements, and identify root causes of adoption or compliance challenges.

What are we looking for?

• University degree, with 5+ years of work experience related to the management of complex IT Services environment
• Business-facing IT experience or engagement in IT projects in a global and dynamic environment and experience with data analytics tools
• Experience in large global organizations using in-sourced and out-sourced IT services and a wide working knowledge of global applications services management.
• Breadth of knowledge of IT Service Management (ITIL) best practices, including Incident Management, Problem Management and Request Fulfilment.
• Good communication skills: oral, written, presentation, facilitation and Relationship management and conflict resolution skills
• Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels
• Ability to work under pressure, handle stressful situations in a calm manner
• The ability to bring together and work with a team of people with varied backgrounds - business analysts, technical experts, process owners - to articulate and remedy service level issues
• Innovative thinking with service quality, and its improvement, within limits of costs and business direction

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award-winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.

Values

At BAT, our values show us the way to bring our purpose to life. Serving as our compass, they navigate every aspect of our path towards A Better Tomorrow defining how we innovate, grow, and achieve success while setting high standards for individual achievement and collective progress. Rooted in integrity and collaboration, they empower us as pioneers of change in a world that never stands still ensuring we shape BAT's legacy with confidence and purpose.

• Truly inclusive
• Do the right thing
• Love for our consumer
• Passion to win
• Empowered through trust
• Stronger together

Take Control of Your Future with BAT

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers.

We believe that everyone has a place in our organization. Whether you are seeking mentorship, diversifying your experience through international assignments or embracing innovative work methods, we’re here to propel your career aspirations and unleash your full potential.

We believe in you. Join us at BAT, where purpose meets possibility, and your career story unfolds.

“As a dynamic organisation, BAT’s environment encourages us to challenge the status quo, continue to improve, grow and lead change. In DBS, we are now on an exciting journey to optimisation and automation, and I’m proud to be part of the transformation as we build A Better Tomorrow”

Benefits

• At our core, we understand your best work happens when you feel fully supported. Our meticulously designed reward and benefits package are shaped to acknowledge your contributions and to magnify your impact. As you grow, so do we.

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• Social Wellbeing

• Wellbeing is better when it’s shared. Benefits that foster a sense of community and connection among employees. The more time we make to give back and share what it means to live well with the communities around us, the closer we’ll be to them. We encourage positive social interactions inside and outside BAT, enhance collaboration, and create a supportive work environment where employees feel valued and connected.

• Emotional Wellbeing

• Balancing work and life to help you recharge and stay resilient. Benefits and initiatives that are designed to bolster our employees' mental health and wellbeing.

• Physical Wellbeing

• Fitness, nutrition and preventive care initiatives to support a healthy lifestyle.

• Career Development

• Opportunities for continuous learning and progression.

• Diversity and Inclusion

• Commitment to an inclusive culture where every colleague can contribute and grow.

• If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.