Sr Associate, Web Strategy & Operations

Job title: Sr Associate, Web Strategy & Operations

About the Role The Amgen Global Content Excellence Team within Global Customer Capabilities & Innovation (GCCI) is seeking a Senior Associate, Web Strategy & Operations (WSO). You will provide integrated end-to-end program and project management to ensure successful delivery of websites and drive thought leadership across channels and markets.

What You'll Do

• Strategic Web Project Lead: Coordinate cross-functional web programs across GCCI WSO, aligning timelines, resources, and budgets for launches, enhancements, and optimization; partner with program leads to track progress and escalate risks as needed.
• Portfolio Prioritization & Planning: Own quarterly portfolio intake and prioritization with Technology and business stakeholders; operationalize governance, clarify requirements at the program object level, assess dependencies, and align on delivery.
• Cross-Functional Coordination: Align and coordinate with content, design, development, SEO, analytics, project owners, and platform stakeholders to enable effective planning and execution.
• Program Governance & Risk Management: Monitor delivery progress, governance adherence, documentation standards, cross-project risks, issues, and change impacts through launch and hypercare.
• Website Performance & Analytics: Track KPIs by analyzing web traffic, user behavior, and SEO metrics; contribute insights to improve site performance and inform reviews.
• Quality Assurance & Testing: Conduct functional testing and ensure adherence to agile web development processes, best practices, and high-quality standards.
• Continuous Improvement & Operational Excellence: Lead structured retrospectives, identify improvements, and support adoption of governance templates and delivery processes.
• Capability Enablement & Portfolio Optimization: Continuously assess the web portfolio for alignment with evolving priorities, resource capacity, and long-term digital strategy.
• Compliance, Risk & Operational Resilience: Ensure regulatory, legal, and brand standards compliance; embed risk management into program governance.
• Web Operations: Support regional leads with operational activities to develop and maintain compliant websites (access management, platform configuration, risk assessments).

What We're Looking For

• Basic Qualifications: Doctorate or Master’s with 2 years of digital/web PM experience; or Bachelor’s with 4 years; or Associate’s with 10 years; or High school/GED with 12 years.
• Overall 5-9 years of experience in the field.
• Preferred Experience: 3+ years end-to-end digital/website lifecycle management in fast-paced, multi-stakeholder environments (cross-country, high-impact).
• Agile & Program Management: Knowledge of Agile (SAFe preferred) and experience managing website roadmaps; proficient in JIRA, ServiceNow, Confluence, and Google Analytics.
• Stakeholder & Vendor Management: Ability to negotiate priorities and collaborate across diverse teams and partners.
• Regulatory & Technical Acumen: Experience in regulated industries with understanding of compliance; familiarity with WCAG, GDPR/CCPA, HTML/CSS, and industry best practices.
• Documentation & Governance: Experience turning business requirements into technical specs.

Nice to Have

• Customer Relationship & Collaboration skills; ability to convey complex concepts to non-technical stakeholders.
• Analytical & Digital Expertise: Web analytics, SEO, UX/UI; data-driven insights with digital marketing tools.
• Problem-Solving & Quality Focus: Strong problem-solving and attention to detail.
• Adaptability & Growth Mindset: Proactive, inclusive, flexible, eager to learn.

Compensation & Benefits

• Salary and benefits not disclosed in the posting.