Sr Associate Quality Complaints
About this role
About the Role Amgen is seeking a Sr Associate Quality Complaints owner and member of the Product Complaints and Surveillance team. The team owns and implements the end-to-end global complaint process and management system, ensuring compliance with quality operating standards and procedures and translating market information to drive continuous improvement. What You'll Do
- Conduct low to medium complexity complaint investigations and determine if escalation is required.
- Evaluate and triage product complaint records to ensure compliance with applicable procedures.
- Own complaint records with basic investigations and ensure quality of records.
- Complete assigned assessments per applicable procedures.
- Apply analytical skills to evaluate complex situations using multiple sources of information.
- Execute the complaint process per SOP requirements.
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