About this role

The Role at a Glance

We are excited to bring on a highly motivated Sr. Associate Long Term Disability Team Lead to staff our ever-growing claims organization.

As a Sr. Associate Long Term Disability Team Lead, you will perform and deliver on long-term disability (LTD) claims assignments/projects while simultaneously leveraging and applying knowledge. You will review, investigate, and make claim determinations regarding coverage, compensability, and appropriateness assigned claims. You will provide oversight, technical information, detailed guidance and supervise the daily activities for their assigned claims area. Additionally, they will oversee and ensure the daily fair, ethical, and timely management of all claims area(s).

What you

"ll be doing

You’ll manage a caseload of complex Long Term Disability claims with varied eligibility types, policy provisions, and diagnoses.
You’ll apply policies and engage internal and external resources to ensure fair, ethical, and timely claim decisions.
You’ll make claim-related financial decisions within company guidelines.
You’ll use sound judgment and claims expertise to decide based on the information available.
You’ll explain policy details, the claims process, and determinations so customers understand the outcome.
You’ll keep inventory stable through timely risk management and efficient processing.
You’ll resolve escalated issues and elevate to management when needed.
You’ll research questions from the Claims team, partnering with Underwriting, Actuarial, Compliance, Account Management, and others to find answers.
You’ll provide technical guidance on claims adjudication and coach junior team members on medical terminology, duration, functionality documentation, and workflow.
You’ll monitor individual and team performance and act to meet or exceed standards.
You’ll analyze reports to spot trends, then propose and develop process improvements that enhance performance and the customer experience.
You’ll advise on how proposed process changes affect operations and system compatibility.
You’ll mentor others and model the behaviors that build claims knowledge and strong relationships.
You’ll contribute to departmental projects and lead workstreams as needed.

What we’re looking for

Must-have experience (Required):

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
1+ Years of Long Term Disability claims experience directly aligned to the specific responsibilities for this role.
Ability to communicate effectively (verbal/written).
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice-to have experience (Preferred):

Strong mathematical skills for payment calculations.
Strong attention to detail.

Application Deadline

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

Leadership development and virtual training opportunities

PTO/parental leave

Competitive 401K and employee benefits

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

Work arrangements that work for you

Effective productivity/technology tools and training

The pay range for this position is $59,250 - $94,800 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently pr

Sr Associate Long Term Disability Team Lead