About this role
Job title: Sr. Associate I, Customer Service Support (Order Management - Korean Speaker)
About the Role The Sr. Associate I, Customer Service Support (Order Management - Korean Speaker) provides essential sales support, serves as the primary contact for the sales force, and processes orders and returns. This role ensures a positive customer experience by leveraging deep product knowledge and managing data and pricing in ERP/CRM systems.
What You'll Do
- Oversee end-to-end order processing, including intake, validation, modification, and closure for Sales, Return, Sample, Demo, Equipment, etc.
- Ensure accurate processing aligned with internal policies and service standards.
- Manage backorder communications with customers and the sales team.
- Monitor order status throughout the order-to-delivery cycle; identify delays, risks, or bottlenecks and proactively resolve them.
- Maintain compliance with SLAs, delivery commitments, and operational KPIs.
- Participate in process improvement initiatives across Order Management, Customer Service, and Supply Chain.
- Identify opportunities for automation, workflow optimization, and data accuracy improvements.
- Support global and regional projects focused on digitalization, system enhancements, and operational excellence.
What We're Looking For
- Bachelor’s degree in business or related field.
- Proficient in both Korean and English (Mandatory).
- Work in Kuala Lumpur after 1-2 months of training in Seoul, Korea.
- 1-5 years’ experience in Customer Service / Order Management / Medical device field.
- Strong ERP and operational expertise.
- Preferred projects experience related to Supply Chain Management.
- Customer-focused, detail-oriented, and proactive.