Sr. Associate I, Accounts Receivable (Mandarin Speaker)

Job title: Sr. Associate I, Accounts Receivable (Mandarin Speaker)

About the Role The Senior Associate I, Accounts Receivable (Mandarin Speaker) is responsible for executing AR activities in line with Alcon guidelines, focusing on collection, credit management, cash application, and customer dispute resolution. The role ensures compliance with accounting principles and internal controls, while meeting SLAs and driving efficiency across end-to-end AR processes.

What You'll Do

• Deliver service levels and SLA/KPI targets; provide operational support on collection management, credit management, month-end closing and reporting, AR reconciliation and bad debt analysis.
• Collaborate with Finance, Commercial, OTI and 3rd party providers to ensure accurate accounting and financial reporting; resolve escalated issues and disputes.
• Maintain strong relationships with key stakeholders including OTI to resolve billing and debt issues; ensure productivity and continuous improvement.
• Support tool/system implementations; provide functional guidance and training to team members.
• Initiate and participate in improvements to standardize processes and optimize ERP/SAP investments; propose automation opportunities.
• Challenge the status quo with fact-based recommendations; support transitions and monitor deliverables and timelines.
• Manage day-to-day AR activities: collections, disputes/billing resolution with customers and internal stakeholders; process incoming payments; reconcile AR and remittances; address payment issues and discrepancies.
• Perform blocked order operations and credit control activities including providing customer information for credit limit reviews and parameter analysis.
• Focus on AR KPIs (DSO, AR aging, blocked orders, delinquency) and adoption of AR tools.
• Report to AGS Center and collaborate with Local country team and Franchise Heads of Finance for country-level support.
• Perform Customer Master Data Maintenance (credit related validation/approval) with CDA/Commercial Operations.
• Manage AR balance sheet reconciliations; ensure timely resolution and clean-up of overdue items.
• Ensure proper accounting of transactions and resolve accounting questions; prepare month-end reporting including provisions for bad debts and AR overdue analysis.
• Maintain AR related records and supporting documents to meet local regulations and Alcon standards; resolve AR issues and coordinate with stakeholders.
• Act as backup for daily AR tasks as required.

What We're Looking For

• Education: Bachelor’s degree in Accounting/Business Administration/Finance or equivalent; professional certification (ACCA/CIMA/CPA/ICAEW) or Chartered Accountant. Lean/Six Sigma certification is a plus.
• Languages: English and Chinese (Mandarin) proficiency required.
• Experience: 3–5 years in Accounts Receivable or Finance; experience in a shared services environment.

Nice to Have

• Lean/Six Sigma Certification is an added advantage.