Sr. Associate – Admin, Content Authoring Platform

Sr. Associate – Admin, Content Authoring Platform

Position Overview

The Sr. Associate, Admin – Content Authoring Platform supports the daily administration and operational reliability of enterprise content authoring and automation platforms used across Amgen’s global content supply chain. This role enables self‑service content creation by marketers through well‑configured platforms, reusable templates, and stable, governed workflows.

The role focuses on platform administration, template management, workflow operations, and issue resolution to ensure content authoring tools run smoothly and in alignment with operational and governance standards. The Sr. Associate partners closely with onshore business owners, content capabilities teams, creative operations, and IT to maintain configurations, support testing and documentation, and escalate items requiring technical development.

Key Responsibilities

• Platform Administration Support
• Complete and maintain platform configurations for content authoring and automation tools, including user provisioning, permission management, template setup, and system settings updates.
• Maintain content authoring templates and configuration‑controlled components (automation rules, asset structures, metadata defaults, and platform settings) to ensure accuracy, compliance, and operational consistency.
• Coordinate configuration releases, including change documentation, deployment readiness, rollback planning, and post-release validation.
• Support UAT for platform updates and enhancements by executing test scripts, validating configuration behavior, documenting outcomes, and coordinating handoffs to IT or technical teams when development changes are required.
• Self-Service Enablement & Template Management
• Maintain reusable templates and configurable components that enable marketers to complete approved content updates independently.
• Define and enforce self-service guardrails, including permitted user changes, locked elements, approved assets, and escalation criteria.
• Manage the end-to-end template lifecycle, including intake, assessment, configuration, testing, publication, versioning, retirement, and archival.
• Maintain a centralized template inventory and periodically review templates for usability, accuracy, compliance, duplication, and continued relevance.
• Workflow Operations & Issue Resolution
• Monitor content authoring and automation workflows (template activation, content creation, creative assembly, and downstream handoffs) to ensure stable execution and timely throughput.
• Troubleshoot platform i