About this role
About the Role
Provides expert level knowledge and design solutions for color management at an enterprise level with the ability to understand and articulate the impact of color management on varying technologies, data streams, and competitive products. Works directly with HQ and factory personal on topics related to color reproduction. Assists customers with complex application and workflows to increase print volumes. Works with sales, marketing and product development to ensure future products and enhancements meet demands. Mentors others in group and analyst teams to increase product understanding. Supports the customer with troubleshooting issues, files and media to resolve issues in headquarters.
Your Impact
- Responsible for assisting with the design, integration, and delivery of complex software and inkjet solutions into customer environments using common industry approaches to color management with a mindset focused on multi-vendor integrations and advances color workflow in both Graphic Arts and TDM environments. Provides partner product support to all internal and external customers throughout the assigned region. Designs and communicates complex technical solutions in an easily understood manner to internal and external customers. - Collaborates on the development of complex and innovative approaches to onboard new color applications to maximize utilization of inkjet technology. Assists regional sales in generating new business, advising as the color expert in new sales opportunities with new existing customers. Helps drive page volume to Canon equipment from competitive devices. Designs application workflows that automate data preparation, preflight Ing, postal processing and finishing by utilizing finishing device interfaces, JDF/JMF and available software API’s. - Responsible for detailed communications defining product requirements, missing capabilities, market expectations and issues directly to factory representatives as a part of RSHQ responsibility for the Americas. Communicates change requests to Marketing to improve product functionality, automation and user interface. - Responsible for the highest level of support of Canon Canada, Mexico, and Latin America for software product training and problem resolution. - Delivers work product of the highest quality levels while acting as a role model, mentor, and coach to all members of the Team. - Responsible for providing post-sales 24/7 support and implementation services and for 24/7 after-hours support. - Documents detailed procedures and steps relating to maximizing color output and/or optimizing color matching. Creates and troubleshoots processes related to media on-boarding and color profiling for both internal Canon departments and customers. - Involved as a core team member, the identified color expert, regarding current and future software and hardware development as Canon expands business opportunities in color production printing. - Develops training materials across the organization and at the customer facing level. Writes technical documentation that supplements or replaces factory documentation in addition to new, unique or innovative customer specific situations. - Evaluates possible partner solutions for color workflow tools such as profiling, process control, imposition, etc. that are not currently in the Canon software portfolio. - Familiar with all current color printing trends and associated specifications such as GRACoL, SWOP and G7. Able to implement color workflows to achieve these print industry targets as required. - Manages New Product launches or complex customer implementations from a HQ perspective. Escalating issues, defining customers expectations and providing technical updates to support the solutions delivery process.
About You: The Skills & Expertise You Bring
Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience. - Industry experience in commercial printing focusing on Color Management and PDF workflows. - Experience in printing pre-sales/post- sales support in office and production environments. - Familiar with all Canon PPS products and services.- May require up to 70% travel locally, regionally, or nationally (valid drivers’ license and acceptable driving record necessary), requiring overnight stays. Certain minimum auto insurance coverages are required. - Certified G7 Expert, Certified Color Management Professional Master. Familiar in the practical use of tools common to the general commercial printing environment such as the Adobe Creative Suite and Enfocus Pitstop. We are providing the anticipated base salary range for this role: $96,880-145,090 annually.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa. Who We Are
Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks!
-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA
Workstyle Description
Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.