Sr. Advisor, Product Operations Strategy & Delivery

Job title: Sr. Advisor, Product Operations Strategy & Delivery

About the Role

As the Senior Advisor, Product Operations Strategy and Delivery, you will partner with the Solutions leadership team in Canada to accelerate the product roadmap through data-driven decision making. You will own the Canadian product delivery roadmap and enhance real-time product monitoring while driving adoption of TransUnion’s Global Product Development Life Cycle (PDLC). This is a hybrid role requiring in-person work at a TransUnion office for at least two days per week and cross-functional collaboration with global and regional teams.

What You'll Do

• Own the roadmap and implementation plan for proactive and real-time product monitoring in Canada.

• Use data from Jira, Jira Product Discovery, and other systems to create management-level reporting that supports efficient delivery of the Solutions product roadmap.

• Manage and maintain the departmental operating model including scheduling and leading forums such as daily huddles, team demos, and voice-of-customer sessions.

• Serve as the subject matter expert for TransUnion’s Global PDLC in Canada. Work cross-functionally to support adoption of global processes while balancing regional requirements.

• Drive ongoing improvements to the departmental operating model and TransUnion’s Global PDLC by identifying and quantifying opportunities that eliminate inefficiencies and improve execution to accelerate product development and launches.

• Partner with Product Managers, Product Owners and cross-functional stakeholders to support roadmap governance and prioritization.

• Own the roadmap for TransUnion Canada’s product delivery channels and align with stakeholders across Solutions, Operations, Client Engineering, and Technology to improve the usability, performance, reliability, scalability and revenue generation of the delivery channels.

• Evaluate and develop business cases for using TransUnion’s globally developed applications and services, including assessing regional fit, opportunities to enhance current capabilities, and architectural modernization needs.

• Support feature definition and prioritization for delivery channels with Product Owners, ensuring roadmap items are connected to measurable business outcomes and customer needs.

• Collaborate with internal teams and stakeholders to support development of internal and external collateral for delivery channels such as training materials, sales toolkits, reporting packages, and other enablement resources.

• What We're Looking For

• Education: Bachelor’s degree in business, engineering or a related field; MBA is considered an asset.

• Experience: 7+ years in product management, product operations or related disciplines with financial services experience preferred.

• Leadership: Proven ability to influence cross-functional teams and guide teams through change.

• Presentation

Skills

• Advanced ability to craft and deliver executive-level presentations.
• Analytical

Skills

• Strong problem-solving skills and experience using data to inform decisions.

• Agile Expertise & Certifications: Strong knowledge of Agile methodologies, including Scrum, SAFe, and Lean principles. Agile certifications are considered an asset.

• Software: Advanced experience with Jira, Jira Product Discovery, Confluence and Microsoft Excel and PowerPoint; experience with Jira including dashboards and filters is considered an asset.

• Product Development: Experience creating and supporting product roadmaps, including governance of the Product Development Life Cycle.

• Compensation & Benefits

• The expected pay range for this position is $131,000 - $201,000 annually.