Specialty Pharmacy Liaison

Specialty Pharmacy Liaison

As a Specialty Pharmacy Liaison with CPS Solutions, LLC, you will engage directly with patients to coordinate pharmacy services through the health system's specialty pharmacy. Acting as a bridge between patients, providers, and the pharmacy, this role focuses on improving prescription capture, providing follow-up counseling, and ensuring smooth communication. The liaison collaborates closely with the CPS Patient Care Services team and works under the direct supervision of a pharmacist.

Location

Located onsite within Mohawk Valley Health System in Utica, NY

Schedule: Monday through Friday 8:30am-5pm, 40 hours per week

Primary Responsibilities:

• Serve as the primary point of contact between providers, specialty pharmacies, and patients to facilitate timely therapy initiation
• Coordinate prescription intake and referrals, ensuring accurate transmission of orders and required documentation
• Support prior authorizations and benefits investigations, collaborating with payers, pharmacies, and provider offices
• Educate patients on the specialty pharmacy process, including next steps, timelines, and access expectations
• Track prescription status and therapy progress, proactively resolving access, financial, or logistical barriers
• Collaborate with clinical and care teams to support adherence, continuity of care, and patient outcomes
• Ensure compliance with program, regulatory, and organizational requirements, including documentation and reporting standards
• Perform medication dispensing activities, including prescription preparation, packaging, labeling, and distribution in accordance with regulatory and organizational standards

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or equivalent
• Recent work experience as a Pharmacy Technician, ideally in specialty or outpatient settings

Preferred Qualifications:

• Experience in a health system specialty pharmacy as an in-clinic liaison
• Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry
• Proven solid knowledge of medication regimens, age-specific dosing, and managed care practices
• Proved