Spécialiste principal(e), Opérations de ventes / Senior Sales Operations Specialist

Spécialiste principal(e), Opérations de ventes / Senior Sales Operations Specialist

Company Description

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us.

Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.

Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

Acumatica est une entreprise portée par une mission claire. Nous sommes un chef de file dans le domaine des solutions ERP (planification des ressources d'entreprise) infonuagiques, aux côtés d'entreprises en croissance partout dans le monde. Mais ne nous croyez pas sur parole — lisez ce que des analystes comme G2, IDC, Nucleus Research et Info-Tech ont à dire à notre sujet. Acumatica se distingue par sa conception et a été spécifiquement pensée pour aider les petites et moyennes entreprises à prospérer dans l'économie numérique d'aujourd'hui. Notre solution de gestion d'entreprise, adaptée à chaque secteur, est conçue pour répondre à des besoins concrets, avec des flux de travail intelligents et une convivialité de premier plan qui permettent aux entreprises de gérer les risques, d'anticiper les perturbations et de saisir de nouvelles occasions. Nos pratiques commerciales fondées sur des principes solides, notre modèle de licence favorable à la croissance et nos options de déploiement flexibles donnent aux organisations le contrôle de leur propre avenir. Acumatica, c'est bien plus qu'un produit : c'est une communauté de partenaires, de clients et de créateurs engagés à faire progresser la performance des entreprises. Notre écosystème est propulsé par la collaboration, alliant technologie de pointe et connaissances concrètes du terrain pour donner aux organisations le contrôle de leur avenir.

Job Description

We are looking for a Sales Operations Specialist to join our Sales Operations team and support the continued growth and evolution of our commercial organization.

This role will initially focus on Deal Desk operations, developing a strong understanding of our commercial processes, quoting and order workflows, policies, systems, and cross-functional dependencies. As the individual builds expertise and demonstrates proficiency, the role will progressively expand into broader Sales Operations initiatives, including process improvement, analytics, sales planning, technology optimization, and strategic projects.

This is an excellent opportunity for someone who enjoys solving operational problems, working cross-functionally, and developing a deep understanding of how a SaaS business operates.

Key Responsibilities

• Deal Desk & Commercial Operations

• Review and process sales orders to ensure accuracy, completeness, and compliance with established commercial policies and processes.

• Identify order defects or process issues and work with the appropriate teams to resolve them.

• Support the creation and processing of orders that cannot be completed through standard quoting or pricing workflows.

• Provide day-to-day support to Sales, Customer Success, Partner teams, and other internal stakeholders on quoting, ordering, and commercial processes.

• Develop expertise in pricing, quoting, approvals, order management, and the overall quote-to-order process.

• Serve as a trusted resource for questions related to commercial processes and policies.

• Process Improvement & Operational Excellence

• Identify opportunities to reduce manual work, rework, defects, and unnecessary process complexity.

• Help document, standardize, and improve Sales Operations workflows and procedures.

• Partner with cross-functional teams to identify root causes of operational issues and implement scalable solutions.

• Support automation initiatives that improve Sales and Partner productivity.

• Help ensure processes can scale as transaction volumes and business complexity increase.

• Reporting, Analytics & Business Insights

As proficiency in the commercial process develops:

• Support the development and maintenance of key Sales and GTM performance metrics.
• Assist with dashboards, reporting, and analysis used to manage the business.
• Analyze operational and sales data to identify trends, risks, and opportunities.
• Move beyond reporting what happened to helping the organization understand why it happened and what actions should be taken.
• Support efforts to provide more predictive and forward-looking visibility to Sales leadership.
• Sales Operations & Strategic Initiatives

Over time, participate in broader Sales Operations initiatives such as:

• Sales planning and regional planning.
• Quota and commission administration.
• GTM technology and Sales Operations systems initiatives.
• Direct Sales process and customer journey development.
• Partner and Sales productivity initiatives.
• QBR and business performance reviews.
• New product, market, or commercial program launches.
• AI and automation initiatives within GTM workflows.
• Cross-functional strategic initiatives involving Sales, Customer Success, Finance, Marketing, Product, and other teams.

Qualifications

• 2–5 years of experience in Sales Operations, Revenue Operations, Deal Desk, Business Operations, Finance, Sales Support, or a related function.

• Experience working in a SaaS, technology, or other recurring-revenue business is preferred.

• Strong analytical and problem-solving skills.

• Strong attention to detail and ability to manage transaction-oriented work accurately.

• Ability to understand business processes and identify opportunities for improvement.

• Comfortable working with CRM, quoting, reporting, and other business systems.

• Strong Excel or equivalent spreadsheet skills; experience with BI/reporting tools is a plus.

• Strong written and verbal communication skills.

• Ability to work effectively across multiple teams and functional areas.

• Comfortable operating in an environment where processes and priorities continue to evolve.

• You are a great fit for this position if:

• You combine strong attention to detail and operational discipline with curiosity and a continuous-improvement mindset.

• You learn new processes and systems quickly and take the time to understand the “why” behind how a process works.

• You have strong analytical skills and can move from analyzing data and trends to making clear, actionable recommendations.

• You demonstrate sound judgment and maturity and can make thoughtful decisions when processes or policies do not provide an obvious answer.

• You are comfortable working independently, while collaborating effectively with Sales and cross-functional stakeholders.

• You can manage multiple priorities and projects simultaneously without sacrificing accuracy or follow-through.

• You natu