About this role
Exinity is seeking a Specialist, Sales Enablement & Quality Assurance to join our team in Lagos State. This full-time role focuses on optimizing sales operations and ensuring high-quality support for Relationship Managers. The successful candidate will help drive efficient lead allocation, enforce fair and timely opportunity assignments, and support the continuous improvement of sales processes and workflows.
Responsibilities
- Manage the allocation and distribution of leads to Relationship Managers.
- Ensure fair, accurate, and timely assignment of opportunities.
- Monitor lead utilization and identify inactive or neglected leads.
- Support the implementation and maintenance of sales processes and workflows.
- Ensure Relationship Managers have access to the tools, systems, information, and resources required to perform effectively.
- Maintain operational documentation, process guides, and workflow instructions.
- Help minimise administrative tasks performed by Relationship Managers, allowing them to focus on client acquisition and activation activities.
Requirements
- Fluent in English; additional languages are a plus.
- Excellent time-management skills.
- Computer literate with data analysis and visualization skills.
- Good knowledge of Microsoft Office and Outlook.
- Knowledge of CRM, Outlook, and MetaTrader platforms is advantageous.
- Discretion in handling sensitive client information.
- Previous experience in a similar position is advantageous.
- Excellent oral and written communication skills, with the ability to network effectively with stakeholders, handle multiple tasks, and track/report progress.
- Strong interpersonal and problem-solving skills.
- Self-motivated with the ability to work autonomously in a fast-paced, high-pressure environment.
Location
- Lagos State