Specialist, Product Technical Support
About this role
Job title: Specialist, Product Technical Support
This remote based position must be within Pacific Standard Time (PST) or Mountain Standard Time (MST) zones to ensure effective collaboration with cross-functional teams.
Key Responsibilities
- Assess complex product malfunctions by analyzing incident platform parameters in critical care settings, procedures performed, and product usage.
- Diagnose and intake complex product issues using clinical expertise and APM product knowledge, serving as a primary point of contact for USA and occasionally global affiliates and medical professionals.
- Advise internal stakeholders (e.g., Sales Representatives) and external customers on product differentiation and specifications, and guide customers through the setup of various product interfacing Platforms.
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