Specialist New Member Journey Marketing

Specialist New Member Journey Marketing

About Us

What will I be doing?

What is HGV looking for?

Day-One Benefits

Perks

Holidays

About Us

What will I be doing?

Extraordinary People, Exceptional

Benefits

• Day 1 Health

Benefits

• Eligibility: Excellent health care options, including medical, dental, and vision

• Recognition Programs and Rewards

• Travel Discounts Program

• Outstanding Paid Vacation Program and Paid Sick Days

• Employee Assistance Program that supports your physical and mental wellbeing

• 401(k) program with company match

• Tuition reimbursement programs

• Employee Stock purchase program

• Numerous learning and advancement opportunities

• And more!

• Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral

• Schedule a 14-day welcome call

• Sell a NMJ vacation and schedule vacation

• Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe

• Provide seamless handoff to Quality Assurance team member

• If applicable, call members to offer a NMJ vacation package

• Provide outstanding customer care when interacting with members and guests

• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now

• Completes all required Company training/compliance courses as assigned

• Adheres to Company standards and maintains compliance with all policies and procedures

• Performs other related duties as assigned

• What is HGV looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Excellent and confident communication skills

• Basic vacation ownership product knowledge

• Resourceful

• Problem Solving

• System knowledge with Voice and Clarity

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Understands the importance of delivering exceptional customer care

• Timeshare sales and marketing

• When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• Day-One Benefits

• Extraordinary People,

• Exceptional Benefits on Day One

• Benefits start on your first day of work with no waiting period!

• Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

• Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

• Perks

• Benefits that support Team Member health and financial wellbeing.

• Travel and hotel discounts for Team Members, family and friends.

• A healthy work-life balance with PTO and flexible hours.

• Team Member events that build camaraderie through fun activities.

• An open-minded culture committed to diversity and inclusion.

• Incentives for Team Members that exhibit excellence every day.

• Holidays

• By putting people first, we will ensure Team Members become family, guests become Owners, and Owners become the heart of everything we do.

• Company of the Year 2022 Gold Stevie Award

• Ranked First Best Adoption-Friendly Workplace in the Hotel & Travel Industry 2020

• ARDA ACE Employer of the Year

• Mogul’s Top 100 Innovators in Diversity & Inclusion 2018

• 2018

• Hilton Grand Vacations is a registered trademark of Hilton Worldwide Holding Inc. or its subsidiaries licensed to Hilton Grand Vacations Inc. Hilton Grand Vacations and its ownership properties and club programs operate under the Hilton name pursuant to a license agreement with Hilton Worldwide Holdings Inc.

• © Hilton Grand Vacations Inc.

• Hilton Grand Vacations policy is to employ qualified persons without regard to the individual’s sex, color, race, religion, national origin, age, disability, sexual orientation, gender identity or any other protected group status as defined by and subject to applicable local laws. Hilton Grand Vacations commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance the Company’s competitiveness in attracting Team Members, corporate partners and owners. If you’d like more information on your EEO rights under the law, please read “EEO is the Law.” on the U.S. Equal Employment Opportunity Commission’s website under the “Read more about…” section.

• This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out of network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.