Specialist – Monitoring Evaluation Reporting and Learning( Fixed Term Contract)

Job Title: Specialist – Monitoring Evaluation Reporting and Learning (Fixed Term Contract) Company: Safaricom Kenya Job Type: Contract, Full Time Qualification: BA/BSc/HND, Professional Certificate Experience: 4 - 6 years Location: Nairobi Job Field: Data, Business Analysis and AI, ICT / Computer, Project and Program Management

Job Description Reporting to the Lead, Monitoring and Evaluation, the role is to support the implementation and continuous improvement of monitoring, evaluation, reporting, learning, research, and knowledge management systems across the Safaricom and M-PESA Foundations' programme portfolio. The role provides technical expertise in programme performance measurement, data management, reporting, research, and impact assessment to ensure Foundation programmes are evidence-based, results-oriented, and accountable. The Specialist supports data collection, analysis, reporting, evaluations, learning initiatives, and knowledge management processes that inform programme improvement and strategic decision-making. The role works with programme teams, implementing partners, consultants, donors, government agencies, and other stakeholders to strengthen organizational learning, data quality, impact assessments, and timely reporting of programme results. It also supports the adoption of digital MERL systems, innovative data collection methodologies, and evidence-generation initiatives that position the Foundations as leaders in results-driven philanthropy and sustainable development. The role ensures compliance with Foundation policies, donor requirements, and ISO 26000 Social Responsibility Guidelines while promoting Safaricom's culture of Purpose, Customer Obsession, Collaboration, and Innovation.

Responsibilities

• Monitoring, Evaluation and Impact Measurement

• Develop and implement MERL frameworks across Foundation programmes.

• Coordinate programme performance tracking against indicators, targets, and results frameworks.

• Support baseline studies, evaluations, assessments, surveys, and impact measurement exercises.

• Monitor programme outcomes and provide evidence-based recommendations for improvement.

• Maintain programme indicator databases and performance tracking systems.

• Data Management, Analytics and Quality Assurance

• Support data collection, validation, cleaning, analysis, and reporting.

• Maintain programme databases and management information systems.

• Develop dashboards, scorecards, visualizations, and performance reports.

• Conduct routine data quality assessments and verification exercises.

• Generate analytical reports and insights to support decision-making.

• Reporting and Accountability

• Prepare donor, management, Board, and stakeholder reports.

• Track reporting timelines and ensure compliance with reporting requirements.

• Compile programme performance information and support development of impact reports and case studies.

• Support implementation of accountability and performance reporting frameworks.

• Learning, Research and Knowledge Management

• Support learning reviews, reflection meetings, learning events, and after-action reviews.

• Document lessons learned, best practices, success stories, and programme innovations.

• Coordinate research studies, assessments, evaluations, and learning initiatives.

• Develop knowledge products and disseminate findings across stakeholders.

• Capacity Building and Partner Support

• Provide technical support on MERL tools and methodologies.

• Deliver training on data management, reporting, and results-based management.

• Strengthen partner MERL systems and reporting capabilities.

• Promote the use of programme evidence in planning and decision-making.

• Digital MERL and Innovation

• Administer and enhance digital MERL platforms and databases.

• Facilitate adoption of mobile and technology-enabled data collection systems.

• Develop automated dashboards and reporting tools.

• Contribute to innovation initiatives to improve data quality, efficiency, and learning.

• Health & Safety

• Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability.

• Adhere to safety, health, and wellbeing policies.

• Core competencies, knowledge and experience

• Analytical Thinking: Uses data and evidence to make sound recommendations.

• Results Orientation: Delivers quality outputs on time and achieves objectives.

• Attention to Detail: Ensures accuracy and quality in all work.

• Collaboration: Works effectively with teams and stakeholders.

• Learning Agility: Adapts quickly and embraces new ideas and technologies.

• Accountability and Integrity: Takes ownership and upholds high ethical standards.

Qualifications

• Bachelor's Degree in Monitoring & Evaluation, Statistics, Economics, Data Science, Development Studies, Public Health, Social Sciences, or related field.
• Professional certification in Monitoring & Evaluation, Data Analytics, Project Management, Research Methods, Statistics, or Results-Based Management is an added advantage.
• Minimum of 4-6 years' relevant experience in Monitoring, Evaluation, Reporting, Learning, Research, or Impact Measurement.
• Demonstrated experience supporting MERL systems within development, philanthropy, sustainability, education, health, humanitarian, or social impact programmes.
• Experience in quantitative and qualitative data analysis, reporting, and programme performance measurement.
• Proficiency in statistical and data visualization software or related platforms.
• Experience coordinating programme evaluations, surveys, research studies, and impact assessments.
• Strong report writing, analytical, presentation, and communication skills.
• Experience working with implementing partners, consultants, donor-funded programmes, and government stakeholders.