Specialist - Intune & Modern Workplace

Specialist - Intune & Modern Workplace

Your future role

Take on a new challenge and apply your technical and professional expertise in a cutting-edge field. You’ll work alongside a collaborative and innovative team of professionals.

You'll play a key role in ensuring seamless endpoint management across the globe, contributing to the efficiency and security of our operations. Day-to-day, you’ll work closely with teams across the business (Technical SPOCs, service owners, architects), design and deploy solutions using SCCM and Intune, and develop high-quality support services, among other responsibilities.

You’ll specifically take care of designing, updating, testing, and releasing Autopilot PCs, but also managing global processes and being available for on-call emergency situations.

JOB PURPOSE:

Reporting to the Head EUC File, Print and Infra, Specialist - Intune & Modern Workplace will oversee End User Computing L3 activities across Alstom.

Experience in the design and deployment of the following technologies: Microsoft Windows 10/11, MECM, Intune, Autopilot, PowerShell.

Key Responsibilities & Accountabilities:

• Design, deploy, and maintain Intune configuration profiles, compliance policies, and Script deployments for Windows and macOS devices.

• Ensure alignment with security standards and operational requirements.

• Develop and maintain PowerShell scripts and other automation tools to streamline device onboarding, policy enforcement, and reporting.

• Explore Integration Intune with other Microsoft 365 services for end-to-end automation.

• In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 11

• Bring in move AI in technologies and explore possibilities to have AI in day-to-day life for better user experience.

• Should be good in troubleshooting client installation, software distribution, remote control, and other Windows issues

• Knowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloads

• Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions

• Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities

• Collaborate with SCCM, Security, and Network teams for co-management and hybrid scenarios.

• Lead troubleshooting and root cause analysis for device-related incidents, ensuring minimum downtime and maximum user satisfaction.

• Monitor and optimize performance, user experience, and policy effectiveness using analytics and reporting tools.

• Document processes, develop knowledge base articles, and provide training to Level 1/2 support teams.

• Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required

• Flexibility in managing global processes and being available on-call for emergency situations

• Develop and implement high quality support services, knowledge base content, best practices and methodologies

• Excellent Communication skills; both oral and written

• Have efficient time management, attention to detail and critical thinking skills

PROFILE:

To be considered for this role, candidate need to demonstrate the following skills experience and attributes:

• We are seeking a highly skilled and experienced Intune Expert with 7 - 12 years of comprehensive experience to join our dynamic IT team. The ideal candidate will possess deep technical knowledge of Intune, SCCM and Windows OS, strong problem-solving abilities, and a proven track record in managing complex IT.
• Should have good communication and vendor management skills to interact with business across the globe.
• Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom
• Proven experience managing Microsoft Intune in enterprise environments.
• Strong knowledge of Windows 10/11 and macOS device management.
• Proficiency in PowerShell and automation frameworks.
• Familiarity with Microsoft Endpoint Manager, Azure AD, and Microsoft 365 ecosystem.
• Experience with process improvement methodologies (e.g., Lean, ITIL) is a plus.
• Excellent communication and documentation skills.
• Ability to collaborate, influence and motivate cross-functional teams
• Team player
• Ability and flexibility to adapt to change, including shifting and competing priorities
• Demonstrated competency collaborative work with strong abilities in relationship management.
• Proven ability to work in global companies and delivering solutions across multiple geographies

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Segment: Cloud, Testing, User Experience, Business Process, Technology, Management

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