About this role
Job title: Specialist I Collections
About the Role
Specialist I, Collections will manage collections activities for assigned L1 customers, handling inquiries about orders, payments, invoices, and disputes, and ensuring timely documentation and reconciliations. This role requires cross-functional collaboration with Cash Application, Customer Service, and Sales to resolve disputes and maintain a positive customer experience while improving cash flow.
What You'll Do
- Provide excellent collection activities to assigned L1 customers
- Answer inquiries related to order, payment, invoice and disputes
- Provide proactive assistance and resolution within the assigned portfolio
- Research and analyse disputed delinquent account balances
- Provide thorough and accurate documentation to customer accounts through our communication channels
- Perform necessary account reconciliations as required
- Maintain a turnaround time of 24 hours for the issuance of Account Statements and Release Orders
- Coordinate with Cash application team to clear aging unapplied receipts and ensure that all collections are properly posted
- Work with Customer Service, Sales and other stakeholders to address and resolve customer disputes and billing issues, ensuring a positive customer experience
- On time completion of activity logs
- Timely and accurate update of information into the Business Unit tool
- Back up for colleagues who are on leave and/or manpower augmentation
What We're Looking For
- Ability to provide excellent collection activities for assigned customers and respond to inquiries related to orders, payments, invoices, and disputes
- Experience in researching and analyzing disputed delinquent account balances
- Strong documentation, account reconciliation, and data management skills
- Comfortable coordinating with Cash Application, Customer Service, Sales and other stakeholders to resolve disputes and billing issues
- Ability to maintain a 24-hour turnaround for issuing Account Statements and Release Orders and to keep activity logs up to date
- Strong teamwork mindset, reliability, and flexibility to serve as back-up for colleagues on leave or augmentation
Compensation & Benefits
Flexible and competitive benefits plans offered. You are trained on data up to October 2023.