Specialist I Accounts Receivable

Job title: Specialist I Accounts Receivable

About the Role Copeland is seeking a Specialist I Accounts Receivable to manage collections for assigned customers, resolve inquiries on orders, payments, invoices, and disputes, and provide proactive resolutions within the portfolio. The role collaborates with Cash Application, Customer Service, and Sales to address disputes, ensure timely account statements and reconciliations, and maintain a positive customer experience.

What You'll Do

• Provide excellent collection activities to assigned L1 customers.
• Answer inquiries related to orders, payments, invoices and disputes.
• Provide proactive assistance and resolution within the assigned portfolio.
• Research and analyse disputed delinquent account balances.
• Document and maintain thorough records of customer accounts through our communication channels.
• Perform all necessary account reconciliations as required.
• Maintain a 24-hour turnaround time for the issuance of Account Statements and Release Orders.
• Coordinate with Cash Application team to clear aging unapplied receipts and ensure that all collections are properly posted.
• Work with Customer Service, Sales and other stakeholders to address and resolve customer disputes and billing issues, ensuring a positive customer experience.
• Ensure timely and accurate update of information into the Business Unit tool.

What We're Looking For

• Familiarity with accounts receivable and collections processes and documentation.
• Strong written and verbal communication skills; ability to collaborate with Cash Application, Customer Service and Sales.
• Analytical mindset to research and resolve disputed balances.
• Detail-oriented with accurate documentation and data entry.
• Ability to perform account reconciliations and ensure proper posting of payments.
• Customer-focused with a drive to resolve issues and maintain positive relationships.
• Able to manage multiple tasks and meet a 24-hour turnaround for statements and release orders.

Compensation & Benefits

• Flexible and competitive benefits plans to meet individual/family needs.
• Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.