Specialist I

Job title: Specialist I

About the Role The Specialist I works within Procurement Shared Services’ Downstream Operations Team and reports to the Downstream Operations Manager. The role has a holistic view across two closely aligned teams that support Procurement globally, with a primary focus on the Procurement Service Center to ensure efficient service delivery and alignment with business objectives.

What You'll Do

• Support day-to-day operations of the Procurement Service Center within Procurement Shared Services’ Downstream Operations.
• Collaborate with Downstream Operations peers and the PSS BPO provider to ensure efficient operations, strong service delivery, and alignment with business objectives.
• Implement short-term and long-term workflow strategies established by management while maintaining high ethical standards in compliance with laws and AbbVie policies.
• Develop a robust understanding of AbbVie’s Procurement Operations overall and contribute to cross-functional improvement efforts.
• Support strategies to improve key performance indicators (KPI) and overall team performance.
• Troubleshoot challenges with Finance, the Corporate Disbursement Office, and Category Management; implement solutions.
• Develop and draft training documents to ensure compliance with relevant policies, procedures, and regulations.
• Support the development and implementation of future-state processes, tracking progress, completion, and readiness.
• Quickly comprehend objectives and requirements of new incoming work.
• Continuously identify process improvement opportunities by analyzing recurring issues, user/supplier inquiries, and transaction trends; recommend enhancements to tools, documentation, or workflows to improve efficiency and customer experience.

What We're Looking For

• Bachelor’s degree in Business Administration, Supply Chain Management or related field; or a minimum of 3 years of experience in Procurement, Supply Chain, or related field.
• Strong knowledge of Microsoft Office Suite.
• Ability to lead communication strategies to all team members, stakeholders, management, and suppliers.
• Innovative problem-solving skills combined with a solution-oriented mindset with clear communication at all organizational levels.
• Ability to effectively navigate diverse team dynamics and collaborate cross-functionally.
• Strong soft skills and emotional intelligence, facilitating empathetic interactions, effective communication and relationship-building.
• Experience with drafting SOPs, training materials, and continuous improvement initiatives.
• Contact Center, Call Center, or Customer Service experience preferred.

Nice to Have

• Contact Center, Call Center, or Customer Service experience preferred.

Compensation & Benefits

• Compensation: Salary range not disclosed in posting; base pay will be determined based on job grade, location, and other factors.
• AbbVie offers a comprehensive benefits package including paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) to eligible employees. The role is eligible to participate in our short-term incentive programs.
• Note: No amount of pay is considered wages or compensation until earned, vested, and determinable; compensation and benefits are at the Company’s discretion in accordance with applicable law.

Industry: Healthcare