Specialist Employee Administration

KEY ACCOUNTABILITIES

Operational Execution, Query Handling and Case Management

• Act as first operational contact for standard HR administration queries and execute assigned Employee Administration activities accurately and on time according to defined work instructions, SLAs and quality standards

• Process Employee Administration requests and cases in case/ticket management tools, ensuring timely updates, documentation and closure

• Provide service-oriented guidance on process steps, documentation, system actions and timelines, and escalate complex or policy-related cases to the appropriate Tier 2 contact, HR partner or process expert

• Coordinate required inputs with employees, managers, HR stakeholders and service partners to complete assigned activities

Employee Data, Documentation and Reporting

• Maintain accurate employee master data in HR systems, including address changes, personal data, job and organizational changes, employment details, mass updates where applicable and other employee record updates

• Prepare, review, maintain and archive employee records, HR documentation, certificates, attestations and confirmations in line with applicable templates, procedures and controls

• Prepare standard and ad hoc Employee Administration reports, data extracts, KPI inputs and status updates according to defined templates and timelines

• Ensure completeness, consistency and confidentiality of employee data, records, reports and process documentation

Departure and Redeployment Administration

• Administer standard departure-related process steps, including resignation, retirement, termination and other offboarding administration activities

• Support administrative management of redeployment cases, including HR data updates, documentation follow-up and coordination of operational process steps

• Track completion of departure and redeployment activities, provide required reporting inputs and escalate complex, sensitive or policy-related cases to the Team Lead

Process Knowledge, Compliance and Continuous Improvement

• Maintain process knowledge and support updates to knowledge articles, work instructions and standard templates based on process changes and operational experience

• Exchange regularly with process experts and adjacent teams to clarify process questions, improve resolution quality and support consistent service delivery

• Execute activities in compliance with HR policies, internal controls, audit requirements and data privacy standards

• Support Employee Administration projects, implementation of process changes and continuous improvement activities where required

JOB REQUIREMENTS

• Education

• Bachelor's degree in Human Resources, Business Administration, Economics, Administration, Information Systems, or related field

• Coursework or practical exposure in Employee Administration, HR Administration, HR systems, employee data management, reporting or hire-2-retire processes is beneficial

Experience

• A minimum of 2–5 years of relevant experience in Human Resources, HR Operations, HR and Employee administration, shared services or service delivery

• Experience with employee master data maintenance, HR documentation/certification support, standard or ad hoc HR reporting, departure/redeployment administration or case/ticket handling

• Experience working in a process-driven operational environment with SLAs, work instructions and controls is beneficial

• Knowledge and skills

• Understanding of Employee Administration process steps within the hire-2-retire value chain

• Knowledge of employee master data maintenance, employee records, standard reporting, documentation/certification support, departure administration and redeployment administration

• Experience working with HR systems, reporting/data extraction functionality and case/ticket management tools; Workday Core HCM experience is required, Cornerstone is beneficial

• Ability to follow work instructions, maintain data accuracy and meet defined timelines

• Service-oriented communication skills with employees, managers, HR stakeholders and business contacts

• Analytical and problem-solving skills for standard operational and reporting issues

• Basic HR compliance awareness, including data privacy and internal controls

• Other requirements

• Good command of both oral and written English

• Good command of an additional language is beneficial

• Ability to handle confidential information and HR data securely

• Strong attention to detail for employee data, reports and HR documentation