Specialist - Data Center Operations

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The role of Critical Facilities Operations and Maintenance Engineer is a seasoned subject matter expert, responsible for working with all major systems within a facility or building such as electrical and HVAC systems and performs regular maintenance on all systems.

This role designs, plans, installs, and / or maintains mechanical, electrical, and other infrastructure systems in mission-critical, high-risk, or high-reliability data center environments.

What we are looking for

Key Responsibilities

• Designs, plans, installs, and/or maintains mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers or utilities infrastructure.
• Works with all major systems within a facility or building such as electrical and HVAC systems and performs regular maintenance on all systems.
• Ensures proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.
• Analyzes current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems.
• Evaluates facility standards and practices to improve maintenance procedures and ensure optimal operational efficiency.
• Complies with organizational and governmental safety standards and coordinates response to emergency situations and ensures that corrective measures are rapid and thorough.
• Participates in the planning and installation of new facility systems and may work with multiple components including HVAC systems, air or liquid cooling systems, CRAC/CRAH units, power distribution units, fire systems, life safety systems, etc.
• Repairs all systems and monitoring and troubleshooting systems as problems arise.
• Coordinates with building administration to ensure common area services are properly provided to client and list services.
• Manages the feedback, response and corrective action (if any) process to address any client feedback and concerns on all facility matters.
• Assists in ensuring facility assets and installations are accounted for and monitored within the relevant policies and reporting procedures.
• Completes work order requests accurately and on time and within budget.
• May be required to order parts and supplies for maintenance and repairs.
• Assist in scheduling and supervising vendors/subcontractors during equipment / systems maintenance and service.
• Provides recommendation of improvements to the operations and maintenance program on an on-going basis.
• Provides any other engineering activities as required by the Critical Facilities Operations and Maintenance management team. Knowledge and Attributes:
• Seasoned understanding of safe work practices, which are set by safety regulations and legislation.
• Seasoned proficiency of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.
• Seasoned knowledge of Microsoft Office Suite - Word, Excel and Outlook.
• Seasoned knowledge of CMMS systems.
• Seasoned knowledge of critical facilities operations and maintenance.
• Seasoned knowledge of mechanical, electrical, and life safety monitoring and control systems typically used in critical environments.
• Ability to maintain a positive and professional working relationship with cross functional teams.
• Excellent communication skills, both written and verbal.
• Demonstrates good analytical skills, having an ability to analyze, refine, summarize, and clearly present data and information.
• Possesses passion for service, self-motivated, proactive by going beyond the call of duty and has an ability to handle multiple tasks.
• Ability to prioritize and meet tight deadlines and is comfortable working in a fast-paced and constantly evolving environment.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in engineering or related field
• Trade Certification or state license in Electrical or Mechanical (HVAC)
• Professional affiliations (7x24 Exchange, IFMA, Data Center Pulse, etc.)

Experience required:

• Seasoned experience working in a similar engineering role, preferably a data center environment.

• Seasoned experience in electrical, HVAC, mechanical, controls, or other technical engineering and maintenance field.

• Seasoned experience interpreting blueprints/CAD drawings.

• Seasoned experience in facilities / building maintenance.

• Seasoned experience in designing, planning, installing and / or maintaining mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers or utilities infrastructure.

• Who we are

• As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.