About this role
Job Title:
Specialist, Customer Success
Job Description
You Have:
-
2+ years of experience working in a customer service
-
Prior success in achievement of personal and team sales quota/goals
-
Experience in high-volume calling
-
Experience learning new technology and data
-
Process orientation and ability to follow call scripts
-
Problem solving skills
-
Excellent knowledge of MS Office programs
-
Experience working with Salesforce.com or similar CRM
-
Experience or willingness to work from home
You Will
-
Manage high volume of customer contacts and communications through phone and email each day
-
Use contact search and productivity tools to verify contact information is accurate
-
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
-
Develop a level of product knowledge to speak intelligently to customers and address specific objections
-
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
-
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
-
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
-
Work with teams and management to promote a positive customer experience
Location
PHL Makati City - SLC
Language Requirements:
Time Type:
Full time