Specialist

About the Role Apple Retail Specialist helps customers understand their needs, recommends Apple products and services, and delivers an exceptional owner experience. You'll build brand loyalty and help customers become owners of Apple products and services. Specialists are curious and ask questions to tailor recommendations to enrich customers' lives. What You'll Do

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple's products, services, purchase options and Product Zone sales processes, and support your peers by sharing knowledge about Apple's products and purchase options to offer ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities. What We're Looking For
• Availability to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Proficient in the local language, both written and spoken.
• Demonstrate knowledge of Apple's products and services.
• Personalise solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple's products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple's core values. Nice to Have
• Demonstrate knowledge of Apple's products and services.
• Personalise solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple's products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.