Specialist, Americas Commercial Delivery

Specialist, Americas Commercial Delivery

At IHG Hotels & Resorts, our Americas Commercial Delivery team connects our commercial strategy with the teams and hotels who bring it to life.

As a Specialist, you will help keep team priorities, projects and communications moving forward. You will coordinate commercial initiatives, maintain project plans and reporting, prepare communications and presentations, and organize meetings and activities that support the team’s work.

Working closely with leadership and partners across the organization, you will track progress, follow up on commitments and flag issues that need attention. Depending on your assigned team, your responsibilities may include brand sales calls, colleague communications, commercial programs, events or support for cross-functional projects.

Your Day-To-Day

• Coordinate commercial initiatives across brands and teams, maintaining project plans, timelines, milestones and action items.
• Work with project owners to track deliverables, follow up on commitments and flag risks, dependencies or competing priorities to leadership.
• Prepare project updates, presentations and reports that help leaders understand progress, make decisions and identify where support is needed.
• Coordinate team meetings, leadership reviews and commercial calls, including scheduling, agendas, materials, technology support and follow-up actions.
• Develop communications, guides, presentations and training materials that help hotel and corporate teams understand and adopt new programs.
• Manage assigned communications and recurring programs, which may include monthly brand sales calls, the ACD Bulletin and sales orientations. Responsibilities may include content coordination, registration, live support, recordings and participation reporting.
• Maintain a shared calendar of team activities, project milestones and hotel-facing initiatives to help coordinate timing and priorities.
• Keep reporting tools, dashboards and trackers current so leaders can monitor participation, engagement and program performance.
• Maintain team documentation and shared resources, including SharePoint sites, project files, distribution lists and reference materials.
• Develop standard templates and identify opportunities to simplify processes, improve reporting and reduce manual work.
• Support onboarding, onsite sales training, team engagement activities and team or customer-facing events.
• Serve as a point of contact for hotels and internal partners, helping resolve questions and connecting them with the right resources.

What We Need from You

• Bachelor’s degree in Business Administration, Hospitality Management, Communications, Project Management, or a related field, or an equivalent combination of education and experience.
• 2–5 years of experience in commercial operations, revenue management, project or program coordination, communications, training, team coordination and project management office (PMO) support.
• Advanced Microsoft 365 skills, especially Teams (setting up and hosting webinars and large virtual meetings), PowerPoint, Excel, and Outlook.
• Proven ability to juggle multiple projects at once without losing the detail- strong organization, time management, and follow-through.
• Clear, confident written and verbal communication, including building presentations and business communications for senior audiences.
• A collaborative approach and the credibility to build relationships across cross-functional teams and with hotel stakeholders.
• Sound analytical and problem-solving instincts, and the judgment to know what to escalate and when.
• Ability to handle confidential information with discretion and sound judgment.
• Experience with Microsoft Forms and Power Automate, or another workflow automation tool.
• Experience in a hotel, franchise services, or multi-brand hospitality environment.
• Familiarity with project management and reporting tools such as Smartsheet, Planner, or Power BI.

Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Salary

USD 61,000.00 - 65,000.00 YEARLY