About this role
About the Role Lead Through Change. Build Strong Teams. Deliver Results. The Special Operations Manager (SOM) temporarily fills the role of General Manager at assigned hotel locations during transitions such as vacancies, acquisitions, or performance turnarounds. This field-based leadership role requires travel up to 90% and full responsibility for property operations, team performance, and guest satisfaction to stabilize properties and position them for long-term success. What You'll Do
- Oversee daily operations of the assigned property, ensuring service excellence, safety, cleanliness, and compliance.
- Deliver exceptional guest experiences, resolve service issues, and maintain high satisfaction.
- Conduct curb-to-room property walks to assess maintenance, housekeeping, and front desk performance.
- Recruit, train, and lead property staff during the assignment.
- Maintain all required paperwork, including hiring documents, schedules, and payroll reports.
- Review and approve financials, including budgets and payroll metrics, to support operational stability.
- Ensure adherence to company policies and employment laws. What We're Looking For
- 2+ years general manager experience preferred, with strong leadership and coaching skills.
- Familiarity with employment laws and regulations.
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
- Valid driver’s license and reliable transportation.
- Ability to travel up to 90% and perform physical tasks as required. Compensation & Benefits
- Salary: $55,000 - $65,000 per year (based on experience) with commission eligibility.
- Benefits, PTO, and 401(k) available.