About this role
The Role
The Special Events Logistics Manager provides administrative support to the Sales Department, including Senior Sales Manager, Sales Managers and Logistics team; performs special projects as delegated by the Director of Sales.
The Logistics Manager is responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department. They are to ensure a smooth and efficient process of an event from the SEO to the actual operation of the function. This position works closely with the Special Events Team in contract negotiations and servicing groups while being a liaison between Special Events and Operations team.
What This Person Will Do
I. Essential Functions Responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department Provides administrative support and assistance to the Special Events Sales Team Distribution of all internal and external correspondence Maintains all departmental files Assists department team members with Information Systems support Distribution of all internal and external correspondence Maintains departmental files Assists all department team members with Information Systems support Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs, and station set-up) Coordinates with Production department on all production aspects needed for an event Liaison between client and LN Team Members throughout Event Must maintain a neat, clean and well-groomed appearance (specific venue standard) Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift Assures seamless transition for Client from Sales Department to Operations Manager during Event Handle all aspects of the Special Event once the special event order (SEO) has been distributed Client interaction; conducts site inspections and walk through with clients as requested by SM/DOS Assist Sales Manager(s) as requested with special needs by the client Participate in meetings such as the SEO Meeting and Production Meeting Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue Maintain files in proper order after the (SEO) has been distributed
II. Accounting Functions Process all deposits and payments in a timely manner Track status of payments made for all events with Sales Mangers Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager Verify Deposit / Payments tracking schedules with Sales Manager Proper execution and completion of all post event paperwork: Party Recap Sheet, Captain’s Report and Receipts Responsible for proper settlement or payment on night of event with client and entering billing information into POS to generate a final guest check Manage staff hours to ensure we are not exceeding our budget Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager
III. Staff Functions Maintain supply of digital and print sales kits and collateral materials Update sales kit inserts and menus as needed Collect and update digital content for event marketing Generate a competitive analysis report on a quarterly basis Special projects as assigned by Director of Sales Distribution of final contracted SEO’s to appropriate parties Train all staff with regards to the proper techniques and etiquette for service Produce weekly banquet summary for all events – includes number of team members and their time to scheduled and verify staffing was handled by Operations Manager
What This Person Will Bring
High School Diploma (College Degree preferred) Minimum one year in a customer service capacity Working knowledge of computers (Excel, Word, databases) Basic Mathematical skills Entry-level knowledge of restaurant and music hall operations, food preparation and restaurant reservation procedures Written and verbal communication skills; time management skills Ability to prioritize and organize and work in a fast-paced, high volume environment
Benefits & Perks
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
Equal Employment Opportunity
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of various fair chance ordinances and similar laws.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to