About this role
Job Details
JR0131963
Compliance
Spanish speaking Specialist, AML Compliance
Location: PH – Quezon City Type: Full time Work Shift: Hybrid Posted: October 2, 2026 ID: JR0131963
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.
Job Description Role Requirements In this role, you will operate within the Know Your Customer team (KYC) of the Global Operations organization. As a KYC Specialist, you will play a pivotal role in investigating customer cases requiring enhanced due diligence. This includes reviewing and understanding the customer behavior, their relationship with counterparties, economic profile, as well as identification and resolution of any potential suspicious activity.
Approximately 70% to 80% of this role is dedicated to conducting customer interviews via inbound and outbound calls to gather information about their use of Western Union services.
Follow prescriptive guidelines and company procedures regarding enhanced customer due diligence investigations. Perform in-depth analysis of customer activities that undergo enhanced due diligence. Investigate and research the alerted activity using Western Union systems, public and non-public available databases and records and form further actions for the customer, which can include approval, interdiction, request for an interview, request for additional information and/or documents, if necessary. Formulate reasonable explanation for the flagged activities, considering pertinent factors such as customer economic profile, relationship with associated counterparties and purpose for money transfers. Make independent case decisions based on company policies and procedures. Clearly document findings and the rationale behind decisions made on each case. Escalate specific cases to Western Union stakeholders or other investigative groups as applicable. Actively contribute to the team's knowledge base by sharing insights and experiences. Support the AML Compliance team to ensure adherence to compliance requirements by identifying typologies and possible suspicious activities. Contact customers through outbound calls to obtain any additional information or documentation needed to support the review process.
Role Requirements Fluency in English and Spanish languages. Bachelor's degree or equivalent job experience in the financial services industry is preferred. Minimum of 1 year of experience in AML compliance, fraud prevention, and financial crime investigations, demonstrating strong knowledge of AML typologies, KYC requirements, customer due diligence practices, financial risk monitoring, and the investigation and escalation of potentially suspicious customer and transactional activities. Minimum of 1 year of experience in customer-facing roles, with extensive experience conducting customer interactions over the phone, managing inquiries, gathering information, and providing timely and effective resolutions while maintaining a high standard of service. Demonstrated strong analytical, investigative, and problem-solving skills and high attention to detail. Ability to identify compliance risks and escalate when appropriate. Working knowledge of MS Office, especially strong MS Excel skills. Experience making independent work-related decisions following company policies and procedures. Strong Knowledge of AML compliance – risks, typologies, and red flags. Team player with strong collaborative skills. Ability to interview customers when necessary. Ability to work with a high level of autonomy. Experience in conducting public database research. Strong written and verbal communication skills. Flexibility to work 8-hour shifts between 11:00 PM and 9:00 AM (Manila time), according to business needs, with assigned schedules varying within this range.
Workplace Option Hybrid – Western Union values in-person collaboration, problem solving, and ideation whenever possible. The expectation is to work from the office a minimum of three days a week.
Benefits and Other Details Benefits may include short-term incentives, health insurance options, accident and life insurance, and development platforms. Philippines specific benefits may include Spanish language allowance, paid sick leave and vacation leave, health card (HMO) coverage from day one of employment (dependents may be covered), a unique incentive program, and hybrid working arrangements. Western Union is committed to an inclusive culture and does not discriminate based on race, color, national origin, religion, political affiliation, sex, sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation during the recruitment process in accordance with applicable laws.
Estimated Job Posting End Date: 11-15-2026