Spanish-speaking Customer Success Agent

Tyler Technologies

We are seeking a Spanish-speaking (Spanish speaking) Customer Success Agent to join our Support Team. We are looking for skilled candidates with excellent interpersonal skills and the ability to troubleshoot customer service inquiries and provide timely customer feedback and support applications, among other duties.

As a part of Tyler’s corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.

Location

North Logan, Utah

Travel 0-5%

Responsibilities

• As a customer service representative, you will manage incoming calls, online chats, and customer service inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Qualifications

• Customer support experience is preferred but not required

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems is preferred but not required

• Excellent communication and presentation skills

• Ability to multitask, prioritize, and manage time effectively

• Bilingual - Spanish speaking

• State-Specific Salary Range Disclosure Requirements

• Salary will generally fall between $33,072 - $43,514 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

• Great Place to Work & Grow Your Career

• Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

• Taking Care of You & Your Family

• Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

• Get to Know Our Tyler Family

• At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

• Meaningful Work, Valuable Benefits

• To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

• Check out our benefits

• Why Work at Tyler?

• While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

• Come work with us

• Don't see what you're looking for?

• Join our Talent Network to stay connected and up to date on our latest job openings and talent news.

• Sign Up Now