About this role
To work with a clear understanding of the standards, core values, visions and goals of Kempinski and Kempinski The Spa.
To ensure clients receive requested treatments and follow-up recommendations according to the spa’s standard operating procedures (SOPs) and policies.
Key Responsibilities
The duties of Spa Therapist is executed satisfactorily when:
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Provides spa treatments according to Kempinski the Spa treatment menu, standards and outlined protocols.
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Retains proper working knowledge of the process, benefit and outcome of all treatments and products in the spa.
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References and adjusts treatments according to the guest’s health assessment.
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Delivers special, individualized and unique service to guests in the Spa.
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Up sells and recommends in a thoughtful way—treatments, retail and homecare.
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Begins and end treatments on time.
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Confidently handles and rectifies guest queries or small complaints.
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Ensures guests comfort and a genuine, welcoming environment for all guests.
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Ensures a proper handover is completed in the guest journey as per the documented standard; following up on treatment experience and acting on any discrepancies.
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Maintains the setup, hygiene and cleanliness of treatment rooms and treatment equipment.
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Maintains complete discretion and confidentially in all communications with guests.
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Actions other positions’ responsibilities within the spa as required.
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Reports all accidents and guest incidents to the Spa Manager in a swift and professional manner.
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Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
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