About this role
Job Description
Job Summary
At Fairmont Mumbai, we invite our guests to experience a sanctuary of serenity and rejuvenation. As a Spa Therapist, you will embody Fairmont’s promise of turning moments into memories through warm, intuitive, and professional service. With your expertise and passion for holistic well-being, you will deliver bespoke treatments that restore balance, inspire relaxation, and reflect the timeless elegance of the Fairmont brand.
Key Responsibilities
-
Deliver an exceptional range of spa and wellness treatments—massages, facials, body scrubs, and signature therapies—crafted to meet guest preferences and Fairmont standards.
-
Create a tranquil, personalized experience that nurtures both body and mind, ensuring every guest feels valued, relaxed, and cared for.
-
Maintain immaculate cleanliness, ambiance, and readiness of all treatment rooms and spa facilities, in keeping with luxury standards.
-
Anticipate guest needs with genuine warmth, offering thoughtful recommendations on treatments and products to enhance their journey.
-
Support retail and spa promotions by sharing in-depth product knowledge in an elegant and non-intrusive manner.
-
Uphold all hygiene, safety, and sanitation protocols to ensure the highest level of guest comfort and confidence.
-
Assist in daily spa operations with a collaborative spirit, contributing to a seamless guest experience.
-
Participate in continuous training to refine skills and stay aligned with Fairmont’s global wellness philosophy.
-
Qualifications & Skills
-
Diploma or certification in Massage Therapy, Beauty Therapy, or a related discipline from a recognized institution.
-
Minimum 1–2 years of experience in a luxury spa or 5-star hotel environment.
-
Strong understanding of massage modalities, skincare, and body treatments.
-
Exceptional guest engagement and communication skills, with a graceful and composed demeanor.
-
Professional grooming, positive attitude, and a passion for luxury wellness experiences.
-
Ability to maintain discretion, empathy, and composure in a serene setting.