Spa Therapist

Spa Therapist

The Spa Therapist is responsible for delivering professional, personalised, and high-quality spa and wellness treatments to guests in accordance with AVANI+ standards. The role focuses on creating a relaxing and memorable guest experience through excellent treatment techniques, attentive service, professional consultation, and a warm and welcoming approach. The Spa Therapist is also responsible for maintaining high standards of hygiene, cleanliness, treatment-room presentation, and professional conduct at all times.

Guest Experience & Spa Treatments

• Welcome guests warmly and professionally, creating a calm and relaxing atmosphere.
• Conduct consultations with guests to understand their needs, preferences, and any relevant treatment considerations.
• Deliver a range of spa treatments in accordance with the resort's treatment menu and established procedures.
• Provide professional massages, body treatments, facials, scrubs, wraps, and other wellness treatments within the therapist's qualifications.
• Adapt treatments appropriately according to guest preferences while remaining within professional and safety guidelines.
• Maintain a high level of professionalism, discretion, and personal attention throughout every treatment.
• Explain treatments, products, and aftercare recommendations clearly to guests.
• Ensure guests are comfortable before, during, and after treatments.
• Recognise opportunities to recommend appropriate additional treatments or retail products without being overly sales-focused.

2. Treatment Room Standards

• Prepare treatment rooms before each appointment according to established standards.
• Ensure treatment rooms are clean, hygienic, organised, and properly stocked.
• Maintain appropriate ambience through lighting, music, temperature, aromas, and presentation.
• Thoroughly clean and sanitise treatment rooms and equipment after every treatment.
• Ensure towels, linens, oils, creams, products, and other supplies are available and properly stored.
• Report any maintenance issues, damaged equipment, or shortages to the Spa Manager or Supervisor.

3. Health, Hygiene & Safety

• Follow all spa hygiene, sanitation, health, and safety procedures.
• Maintain excellent personal hygiene and professional grooming standards.
• Ensure all equipment is used safely and correctly.
• Follow appropriate contraindication and treatment consultation procedures.
• Immediately report any guest incident, injury, allergic reaction, or health concern to the Spa Manager/Supervisor and follow established procedures.
• Maintain confidentiality regarding guest information and treatment details.

4. Product & Retail Knowledge

• Maintain strong knowledge of the spa's treatment products and retail range.
• Explain the benefits and appropriate use of products to guests.
• Recommend suitable home-care products based on guests' individual needs.
• Support spa retail sales and contribute to achieving departmental targets.
• Ensure products are handled, stored, and used correctly to minimise waste.

5. Appointments & Daily Operations

• Review the daily treatment schedule and prepare accordingly.
• Ensure treatments start and finish on time while maintaining service quality.
• Coordinate effectively with the Spa Receptionist and other spa colleagues.
• Communicate guest preferences, special requests, and relevant treatment information appropriately.
• Assist with maintaining accurate treatment records where required.
• Support smooth daily operation of the spa and assist colleagues when necessary.

6. Guest Satisfaction

• Build positive relationships with guests and encourage repeat visits.
• Be attentive to guest feedback and respond professionally to requests or concerns.
• Report guest feedback to the Spa Manager/Supervisor.
• Participate in guest satisfaction initiatives and service improvement programmes.
• Maintain a discreet and respectful approach, particularly with VIP and repeat guests.

7. Teamwork & Professional Development

• Work collaboratively with other Spa and Wellness team members and hotel departments.
• Assist colleagues during busy periods and contribute to a positive team environment.
• Participate in training, product demonstrations, treatment updates, and skills development.
• Keep up to date with professional spa, wellness, beauty, and treatment trends.
• Maintain all relevant professional qualifications and certifications.

8. Hotel & Brand Standards

• Consistently represent the values and service standards of AVANI+ Barbarons Seychelles.
• Maintain professional appearance and grooming in accordance with hotel standards.
• Follow all hotel policies, procedures, and standards.
• Maintain a positive, friendly, and service-oriented attitude.
• Respect guest privacy and hotel confidentiality at all times.
• Work closely with other departments to ensure a seamless overall guest experience.

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About Us

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts across Asia, the Middle East, Africa, Europe, the Americas and Australasia.

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Why work here?

When Passion Meets Growth, Opportunity Sparks.

At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential.

When the business grows, so do our people.

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