Spa Supervisor

Spa Supervisor

Accor - Spa Supervisor at Mövenpick Dead Sea

We are seeking a dedicated and experienced Spa Supervisor to join our team at SLS The Red Sea, Saudi Arabia. As a Spa Supervisor, you will play a crucial role in managing the day-to-day operations of our luxury spa facility, ensuring exceptional guest experiences and maintaining the highest standards of service.

• Oversee and coordinate all spa operations, including treatment bookings, staff scheduling, and facility management
• Ensure adherence to spa policies and standard operating procedures
• Train, coach, and mentor spa staff to deliver outstanding customer service and maintain professional standards
• Manage inventory of spa products and supplies, placing orders as needed
• Implement and support strategic initiatives to enhance the spa's offerings and overall guest experience
• Monitor and maintain the cleanliness, safety, and functionality of all spa areas and equipment
• Handle guest inquiries, feedback, and concerns promptly and professionally
• Collaborate with other departments to promote spa services and create integrated wellness experiences
• Analyze spa performance metrics and implement improvements to increase efficiency and profitability
• Stay updated on industry trends and best practices to continually enhance the spa's services and operations

Qualifications

• Minimum of 1-2 years of experience in a similar supervisory role within the spa or wellness industry

• In-depth knowledge of spa treatments, therapies, and wellness practices

• Strong leadership and team management skills with the ability to train and motivate staff

• Excellent communication skills, both written and verbal

• Customer service-oriented with a passion for delivering exceptional guest experiences

• Proficiency in spa management software and basic computer applications

• Ability to work flexible hours, including weekends and holidays

• Detail-oriented with strong organizational and multitasking abilities

• Experience in luxury hotel or resort operations is highly preferred

• Knowledge of health and safety regulations related to spa operations

• Demonstrated ability to handle budgets and financial reporting

• Fluency in English; knowledge of Arabic is a plus

• Additional Information

Your team and working environment:

• We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity.

• Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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