About this role
About the Role The Spa Sales Associate will join the Hand & Stone Lake Pleasant location to welcome guests, promote memberships, and deliver high-quality service in a busy spa environment. This role blends sales with guest experience to help clients choose the right services and benefits. What You'll Do
- Sell memberships, gift cards and other retail items; meet membership sales quotas.
- Greet members/guests, answer phones, book appointments, and check out after services.
- Learn and use the Zenoti POS system to process transactions.
- Educate clients about services and membership benefits.
- Maintain a professional, clean, and organized spa environment; support team as needed.
- Perform other duties as assigned. What We're Looking For
- Customer-service and sales experience preferred; ability to sell memberships, use POS, work nights/weekends, communicate well, and maintain a professional appearance.
- Ability to memorize scripts, routines, and procedures; present yourself polished and professional.
- Able to multitask in a fast-paced environment; detail-oriented; team player.
- Willingness to work nights and/or weekends and flexibility with schedules.
- Previous retail and/or membership sales experience highly preferred.
- Strong work ethic, discretion, and respect for client confidentiality. Nice to Have
- Previous retail and/or membership sales experience highly preferred. Compensation & Benefits
- Compensation: $15.50 - $25.00 per hour.
- Health insurance offered to those working 30 hours or more per week after 30 days of continued employment.
- Hourly wage plus commission and performance-based bonuses.
- 401K with employer match.
- Employee discounts and flexible schedules.
- Free birthday massage or facial; 30% off products and services.
- Free hands-on training.
- Employee referral bonuses, monthly contests, quarterly bonuses.
- Growth opportunities.