Spa Reservations Agent

Spa Reservations Agent

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Join our vibrant Spa Reservations team at the Castle in the Rockies! Are you detail-oriented, outgoing, and ready to grow your career in Spa Reservations and Spa Revenue Management within the hospitality industry? Enjoy the stunning beauty of the Canadian Rockies while advancing your skills with us.

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.54

Job Duties Include:

• Consistently provide professional, friendly, and engaging service while managing Spa reservations, internal and external communications, and monitoring voicemail.
• Produce, audit, and update daily reports for Spa segments, ensuring accuracy and efficiency.
• Collaborate with Spa Sales, Reception, and Leadership teams to meet/exceed client expectations, booking quotas, and promotional goals.
• Promote Hotel services, maintain strong product knowledge of Spa offerings, and assist guests in treatment selection and retail sales.
• Support Spa operations as needed, including reception, attending, group sales, record-keeping, and any other assigned duties.

Qualifications

• Your Skills & Qualifications:

• Previous reservations or sales experience is an asset

• Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset

• Book4Time booking system experience an asset

• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously

• Strong computer skills with a working knowledge of Word, and Excel

• Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.

• Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.