About this role
Job Location:
Fcc Angkor Managed By Avani
At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.
Supervise daily spa operations, staff duties, and schedules. Manage guest enquiries, reservations, complaints, and service quality. Ensure spa facilities, cleanliness, hygiene, and safety standards are maintained. Monitor stock, supplies, staff attendance, and daily reports. Promote spa services and maintain good relationships with guests and colleagues. Ensure compliance with company policies and procedures. Perform other duties as assigned by management.
- Handle phone calls, guest inquiries, and spa reservations professionally.
- Provide information about spa treatments, prices, and availability.
- Manage appointments and coordinate staff schedules.
- Welcome guests, handle complaints, and assist with spa tours and promotions.
- Maintain good knowledge of spa services, facilities, and procedures.
- Supervise daily tasks and ensure cleanliness and hygiene.
- Monitor stock and assist with weekly supply requests.
- Prepare staff attendance, guest feedback, and daily sales reports.
- Follow company policies and health, safety, and hygiene standards.
- Maintain professional grooming, punctuality, and good relationships with guests and colleagues.
- Perform other duties assigned by management.
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