About this role
Spa Receptionist
Four Seasons Hotel & Residences Fort Lauderdale is seeking a Spa Receptionist to serve as the welcoming first point of contact for guests, ensuring a seamless and personalized experience from reservation through departure while supporting the daily operations of the spa. This role coordinates appointments, manages guest inquiries and transactions, assists with retail sales, maintains reception and guest areas, and partners with multiple departments to deliver the exceptional service and attention to detail that define the Four Seasons experience. This is an exciting opportunity for a polished, organized, and guest-focused hospitality professional who is passionate about wellness, thrives in a fast-paced luxury environment, and is committed to creating memorable guest experiences.
What you will do
- Welcome guests, manage check-ins and check-outs, and provide information about spa services, amenities, and facilities.
- Schedule, coordinate, and manage spa appointments to ensure accuracy and alignment with guest preferences.
- Handle guest inquiries, process payments, gift certificates, and retail transactions while maintaining accurate records.
- Maintain a clean, organized, and professional reception area, including monitoring guest spaces and replenishing supplies as needed.
- Collaborate with spa, housekeeping, engineering, and other hotel teams to ensure seamless operations and exceptional guest experiences.
What you bring
- Minimum of 2 years of experience in a spa, hospitality, front desk, or guest services role, preferably in a luxury environment.
- Strong communication, customer service, and organizational skills with the ability to multitask in a fast-paced setting.
- Proficiency with Microsoft Office applications and familiarity with spa or hotel systems such as Book4Time, Opera, or similar platforms preferred.
- Passion for wellness and hospitality, with a professional demeanor, positive attitude, and commitment to exceptional guest service.
- Valid authorization to work in the United States
What we offer
- Comprehensive health benefits including medical, dental, vision, and life insurance
- 401(k) plan with company match
- Exclusive employee rates at Four Seasons Hotels & Resorts worldwide
- Complimentary uniforms with dry cleaning service
- Complimentary shift meals and on-site parking
- Career growth opportunities, including learning programs and tuition reimbursement
- A culture of care, respect, and inclusion
- Recognition programs, employee events, and a strong sense of community
Schedule & Hours
- Full time
- Flexibility to work early mornings, evenings, weekends and holidays.
The management level for this position is:
Operations - Individual Contributor
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal