About this role
A Spa Receptionist is responsible for greeting and assisting clients in order to receive an excellent spa experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person.
Key Responsibilities
- Greet and assist guests in an appropriate and timely manner. Create a friendly and welcoming environment for all spa guests
- Ensure that the Reception and Retail area is clean and looks neat for all incoming guests
- Respond to all general e-mail correspondence from guests and staff
- Arrange spa appointments and the therapists’ daily schedule in order to achieve maximum resource utilization
- Ensure client experience is proficient including bookings, payments, and consultation forms.
- Manage customer feedback effectively
- Interact and communicate effectively with guests, staff members, interdepartmental colleagues and management team
- Up-sell with latest departmental incentives
- Ensuring staff are providing high levels of service
- Inform management of all guest issues, needed supplies or equipment related issues
- Perform other job-related duties as requested by the management team
- Report accidents, maintenance issues, or other incidents
- Ensure compliance with all health and safety regulations
- Requirements
Essential Requirements:
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Able to effectively communicate in English, in both written and verbal forms. An additional language is a plus
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Experience in a similar role, preferable in a 5* Hotel, or at least keen interest in wellness and spa services
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Excellent communication and organizational skills
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Excellent customer service and interpersonal skills as well as problem-solving abilities to effectively communicate with guests, staff members and management.
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Attention to detail and ability to consistently work in a professional manner
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Excellent grooming standards
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Good computer knowledge
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Sales Experience. Motivated by exceeding sales targets. Personality profile:
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Smartly presented at all time with an upbeat personality
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Highly responsible and reliable
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Ability to work well under pressure
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Ability to work cohesively as part of a team and loves being with people
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Ability to focus attention on guest needs, remaining calm and courteous at all times. Patient at handling and dealing with guests or colleagues
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Tact, discretion and respect for confidentiality
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Benefits
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Competitive Remuneration Package
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Accommodation on privately owned staff houses with WIFI, Laundry
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One Meal daily in staff restaurant plus 1 Snack during shift
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Enjoy free access to our state-of-the-art Staff Gym, fully equipped to support your fitness journey!
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Transportation services provided to and from staff residences and workplaces.
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Continuous professional development
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Ongoing training opportunities to enhance both soft and hard skills!
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Encouraging leadership and a friendly workplace atmosphere
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A working environment where you feel valued and appreciated
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Employee Recognition Programs
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Company team events and volunteering actions
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Uniform
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Discounts and Family Rates in group properties in Santorini