About this role
Spa Experience Coordinator
Job Description
First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.
Starting Rate: $20.18
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.54
Official title of this position is Spa Experience Coordinator.
Job Duties Include:
- Provide personalized greetings, assist with treatment selections, and resolve guest concerns to ensure an exceptional spa experience.
- Book and schedule treatments, respond to phone and email inquiries, and manage guest requirements with attention to detail.
- Oversee the reception area, control facility access, give tours, and maintain reception inventory and materials.
- Process payments for services and retail products, complete quality checks on spa bookings, and handle reporting tasks.
- Support Spa Reservations in a self-directed environment, adapt to shifting duties, and assist with other tasks as assigned.
Qualifications
Your Skills & Qualifications:
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Minimum of 1 year experience in spa industry or hospitality preferably in a similar position
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Diploma or Degree in hospitality or related field an asset
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Computer literacy in Microsoft Office, Word, Excel
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Excellent communication skills, both written and spoken
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Additional Information
Job Perks & Benefits:
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Subsidized staff accommodation provided on-site for full time status employees
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One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
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Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
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Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
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Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
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Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
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Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
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Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.