About this role
Job title: Solutions Specialist
The Expert Team, Solutions Specialist is responsible for determining the best solution for a customer trying to accomplish an outcome that is not available out of the box. “That is not possible” is never the answer. Backstop solutions, provisional configurations, and out-of-the-box thinking are part of the job. The main expectation of this role is to create approaches that have not been used in the past; however, workarounds should not be favored when there is native capability inside of the app. Comprehensive product knowledge across the Filevine family of products is a requirement.
Responsibilities
- Play a lead role in issue remediation and convey unyielding accountability for assigned issues
- Create approaches that will best solution a customer’s request, using both native capability and out of the box thinking, to resolve the root need
- Memorialize findings, share, and present to the larger Solutions slice and Expert teams
- Create portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and relay to cus