About this role
About the Role Join RingCentral as a Solutions Engineer, partnering with Acquire BPO to deliver cloud-based communications solutions. This role blends pre-sales solution design with customer collaboration to help global clients optimize contact center and back-office operations. You will support a remote, distributed delivery model and collaborate with teams across the Philippines, the Dominican Republic, Australia and the US, where client-permitted.
What You'll Do
- Collaborate with RingCentral and Acquire BPO teams to understand client requirements and translate them into compelling technical solutions.
- Design, demonstrate, and communicate RingCentral cloud-based communications and contact center solutions to customers.
- Support pre-sales activities, respond to RFPs, and participate in proof-of-concept engagements.
- Collaborate with global delivery teams across multiple regions (Philippines, Australia, Dominican Republic, United States) to ensure successful outcomes.
- Maintain up-to-date knowledge of products, features, and competitive landscape; assist in shaping solution architecture.
- Assist with deployment and onboarding activities as needed to drive customer success.
What We're Looking For
- Experience in pre-sales or solutions engineering for cloud communications or BPO-related projects.
- Strong communication, presentation, and problem-solving skills.
- Ability to convey technical concepts to non-technical stakeholders; consultative mindset.
- Ability to work in a remote/hybrid global environment with cross-functional teams.
- Bachelor's degree or equivalent practical experience.
Nice to Have
- Experience with RingCentral products or other cloud communications/workspace collaboration platforms.
- Experience within BPO environments.
- Multilingual abilities.
Compensation & Benefits
- Excellent career development programs and competitive compensation and benefits packages.
- Remote work options and Work-from-Home environments where permitted.