Solutions Engineer

About the Role D2L Solutions Engineers on the Account Management team help clients maximize value from Brightspace by understanding their needs and proposing effective solutions. You’ll engage with a range of stakeholders across North America and deliver demos and tailored recommendations that showcase the power of the platform. What You'll Do

• Become a hands-on expert in the Brightspace platform and verify practical implementation and outcomes.
• Support the sales process by becoming an expert in D2L products and services, including functionality, usage, architecture, and deployment.
• Prepare and present persuasive, tailored product demonstrations to diverse audiences.
• Lead needs-analysis discussions, identify customizations, and build compelling, value-oriented presentations with the sales team.
• Provide feedback to product management on use cases and trends from the field.
• Create technical documentation and materials for prospects.
• Act as the conduit to internal SMEs for sales opportunities.
• Attend sales presentations, meetings, and conferences as required (travel 25-50%), and work hours across North American time zones.
• Assist in proposal writing: review requirements, map to optimal product mix, address gaps, and craft concise responses. What We're Looking For
• 3+ years' experience as a Brightspace user (administrator or instructor).
• Comfort with other LMS platforms and integrations.
• Deep interest in education and educational technology and familiarity with LMS ecosystems.
• Ability to present complex education and technology concepts to a variety of stakeholders.
• Highly engaging in person and virtual settings.
• Excellent writing and comprehension skills.
• Ability to work remotely in a professional manner.
• Experience delivering multiple objectives in an entrepreneurial environment with minimal supervision. Nice to Have
• Experience presenting to executives and higher-education leadership.
• Experience collaborating with sales teams in a solutions-engineering capacity.
• Familiarity with higher education environments and stakeholder needs. Compensation & Benefits
• Base Salary Range: CAD 65,000–80,000 per year.
• Benefits may include Wellness Subsidy, Equity Grants, Variable Incentive, and more.
• Tuition reimbursement of up to CAD 4,000 for continuing education.