About this role
About the job
Reporting to the Senior Manager, Solutions Architect, you will lead and execute customer onboarding and technical delivery across Checkr's Guided API and partner integration programs. You will own a high volume of Guided API implementations end-to-end, deploy repeatable Workday integration patterns, and provide technical guidance and optimization support to existing customers. Partnering closely with Customer Success, Customer Support Engineering, Product, and Engineering, you will accelerate time-to-value for our customers and drive scalable platform adoption, fueling Checkr's growth.
What you'll do
- Lead and execute high-volume Guided API customer implementations end to end, from initial technical kickoff through successful go-live.
- Deliver Workday and other partner integrations using established, repeatable implementation frameworks and best practices.
- Provide responsive technical guidance, troubleshooting, and optimization support for existing customers and Customer Success Managers.
- Execute data queries and analyze payloads to validate system configurations, troubleshoot integration issues, and confirm solution integrity.
- Identify, document, and escalate complex, non-standard, or high-risk architectural challenges to senior Solutions Architects and Engineering.
- Contribute to continuous improvement of implementation runbooks, developer documentation, and standard operating procedures to increase team efficiency.
What you bring
- 4+ years of experience in technical consulting, solutions engineering, implementation, or a customer-facing technical delivery role.
- Strong technical grasp of RESTful APIs, webhooks, JSON, and hosted versus embedded/self-hosted integration architectures.
- Proven hands-on experience supporting or delivering HRIS, HCM, or ATS integrations (e.g., Workday).
- Demonstrated ability to write and run basic-to-moderate data queries to troubleshoot issues and validate technical workflows.
- Exceptional organizational and multitasking abilities, with a track record of managing a high volume of concurrent implementations without sacrificing quality or timeline commitments.
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.