About this role
Solution Support Coordinator (Petaling Jaya)
We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.
As we expand our operations, we are looking for a talented Solution Support Coordinator to join our team and support our Australian sales team with operational and sales processes.
Job Description
- Prepare accurate quotes for products, services, licensing, and managed service offerings.
- Send quotes to customers, track outstanding proposals, and conduct follow-ups as required.
- Take ownership of the renewals process from identification through completion, including preparation of renewal quotes and client notifications.
- Maintain accurate CRM records and generate structured sales reports for leadership visibility.
- Coordinate with distributors and vendors for pricing, availability, deal registrations, and renewals.
- Support the sales team with meeting preparation, internal coordination, and documentation.
- Communicate with customers regarding quotes, renewals, order status, and required documentation.
- Identify operational bottlenecks and suggest improvements to streamline sales execution.
Job Requirements
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3+ years of experience in sales operations, sales support, order management, or similar roles within IT, SaaS, MSP, or technology distribution.
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Strong understanding of quoting workflows, renewals cycles, and CRM processes.
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Excellent written and verbal English communication skills.
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High attention to detail in pricing, documentation, and commercial information.
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Ability to work autonomously, prioritise effectively, and support multiple sales team members.
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Experience interacting with distributors and vendors is a plus.
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Exposure to Australian or similar Western business environments is desirable.
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Job Type
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Full-time, work in office, 5 days a week
Salary
- Basic RM3200 – RM3500
Benefits
- EPF, Socso
- Annual Leave, Birthday Leave, Parental Leave
- Opportunities for promotion
- Professional development
Expected Start Date:
- Immediately
Know more about us at: