About this role
Job title: Solution Sales Executive - Service Management, SMB APAC
About the Role As a Solution Sales Executive for Jira Service Management (JSM), you will act as a subject matter expert in ITSM and ESM, drive new sales motions and co-selling initiatives, and collaborate with a globally distributed sales team to tailor Atlassian solutions for SMB customers in APAC.
What You'll Do
- Serve as a subject matter expert in IT Service Management (ITSM) and Enterprise Service Management (ESM).
- Drive new sales motions and co-selling initiatives.
- Collaborate with the sales team to identify opportunities and tailor Atlassian solutions.
- Help advance Atlassian’s solution sales goals while working with a globally distributed team.
- Provide exceptional customer engagement ensuring a positive and personalized customer experience.
- Demonstrate the value of Atlassian products and services by identifying opportunities to upsell and cross-sell to drive revenue growth and maximize customer value within SMB.
- Assist customers with building a compelling business case to demonstrate the value and ROI of Atlassian products and services.
- Capture customer insights such as trends and pain points to help optimize product and marketing strategies and improve customer satisfaction.
What We're Looking For
- +3 years of experience in a business-to-business sales environment growing SMB or enterprise accounts.
- Proven track record of meeting or exceeding performance targets.
- Experience managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email).
- You have a do-it-right mentality with a customer-centric mindset.
Compensation & Benefits
- Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.