About this role
Job title: Solution Engineer / Technical Support - Diehl Metering S.r.l (Italy)
About the Role Join Diehl Metering as part of the local Italian sales support team to provide technical expertise across the Diehl Metering SAS product portfolio, from meters to software. You will contribute to pre-sales activities, project execution, training, and Level 1 support for Italian customers and partners, with opportunities to participate in wider regional sales activities where applicable.
What You'll Do
- Pre-sales & Customer Engagement: contribute to solution demonstrations, proofs of concepts, participation in trade fairs and exhibitions, and direct customer interactions (visits and campus activities).
- Technical Contribution to Offers: provide technical expertise for offer design, including technical recommendations and the preparation/translation of tender documentation in collaboration with the Tender Manager.
- Project Execution & Coordination: ensure coordination, deployment, and follow-up of projects, acting as interface with local entities and ensuring proper execution of activities.
- Training & Customer Enablement: train customers and partners to enable autonomy in using the solutions and maximize operational capabilities.
- Support & Service Supervision: provide Level 1 technical support (particularly for Italian customers and partners), escalate complex issues to Level 2, and oversee maintenance of solutions and services (excluding tender management and sales activities).
What We're Looking For
- Languages: Italian and English; ideally French.
- Education: Master’s degree (equivalent to Bac+5).
- Experience: 2 to 5 years in a similar position.
- Software: Proficient in IT tools.
- Specific skills:
- Good command of spelling and syntax.
- Communicates effectively both on the phone and in public.
- Good knowledge of DM products.
- Proficient in project management tools.
- Proficient in radio planning tools (solution planning engineer).
Nice to Have
- French language proficiency (preferred).